Any time I've had to contact budget I always receive quick and friendly service, never had any issues that haven't been solved extremely easy, and their rates well I can't complain about them at all as I find they are fantastic.
Having getting fed up with PowerNI electric prices and Airtricity is no better. I find this electric provider alot fairer than the other 2 providers. Switching is easy but the topping up online option on the site could be better, Sure what can you expect from a smaller competitor and it's still by far cheaper than the other 2.