Great tracker. Very small and almost invisible. I use the trackers on my fleet of semi trucks so I can track their movements hour by hour.
I placed and order well over a month ago and never received the Lil cheap GPS tracker.a d they said it was sent to my address and showed me a photo of someone floor witch was clearly not my home.then it was 2 big boxes in the pictures and I had a small tracking device. So it's a scam
The trackers aren't accurate, I have been "working" with the team for about 3 weeks and they still aren't tracking appropriately, they said its a new device with new technology, maybe work out the bugs before you sell it! After investing over $3,000 i cant afford to just drop service and cur my losses. I am stuck with them and have to figure out how to make it work. VERY frustrating!
Thank you for sharing your feedback. We apologize for the inconvenience this has caused, and we appreciate your patience while working with our team to resolve the issue. We're grateful for the opportunity to connect with you and directly resolve your concerns. Should you have any additional concerns or questions, please don't hesitate to contact us. Our dedicated Premier team is committed to addressing all your concerns thoroughly to ensure your complete satisfaction.
I have a question and just text the 800 number. They got me answers fast and help me out. Then when i ask about another thing about billing they did not transfer me just took care of that too. So easy
Thank you for your feedback! It's great to know you had a seamless experience with our service. Ensuring your satisfaction is our priority.
The people on the phone helped me when I got confused. They showed me how to make the GPS tracker work the way I wanted. I made geo fence and alert for when my tracker leaves the house or when the speed is too fast
Thank you for your kind words! We're glad you had a positive experience with our support team. We take pride in providing the best possible service to all our customers.
This was the worst tracker ever! Came with little to no instructions on how to connect. Had to call Customer Service and Tech support to get the tracker operational and explain how it worked. Used for one day then the App would not connect. They where prompt in accepting my money for a subscription for a product that barely works. Customer Service was sarcastic and rude when called. I would not recommend using these items from this company at all! Now I'm stuck with a brand new GPS Spark Nano 7 tracker that do not work!
I'm sorry you experienced difficulties with setup and functionality. We strive to provide clear instructions for our products to ensure they work seamlessly upon arrival. For additional assistance, we also have a comprehensive online knowledge base available for self-help options.
Regarding the app and connectivity issues you faced, this falls short of the service standards we aim to uphold. We sincerely apologize if you found our customer service to be sarcastic or rude—this behavior does not align with our values. We will investigate this matter to ensure that the rep involved receives appropriate coaching.
Please reach out to us so we can address your concerns and explore potential solutions to resolve the issues with your tracker. Your satisfaction is important to us, and we want to make things right. We appreciate your feedback and hope to restore your trust in our products and
Service.
Purchased the Spark Nano 7 with the intent to install in a personal rental vehicle at a later date. I didn't know that they automatically start charging you at 3 months at a time once you purchase the device with no authorization. You have to navigate to a completely separate page to get this information and it is not forthcoming.
Very unethical business practice that preys on people not navigating to a small tab amongst several other tabs. BUYER BEWARE!
Excellent product - works without any hitches right from the box. Went to website and setup the various settings I wanted to keep track of. Already received various tracking reports as well as alerts to test the app and unit. Tracking my HD sportster just in case someone wants to take a ride without my permission
I have been using their GPS device for awhile now and it has its good and bad days. It will stop tracking at times and it use to would show me more of the landscape surroundings but now it only shows the place on the map. It just started this about 3 months ago and ion like it bc I be wanting to see. I have to keep calling the maintenance line to get it started again.
Thank you for your feedback. We apologize for the inconvenience caused. GPS signals can be affected by various factors such as obstructions, satellite coverage, network signal availability, weather conditions, and device maintenance. To ensure optimal performance, we recommend checking the device placement for a clear view of the sky and ensuring it is securely attached as per our guidelines.
Additionally, you can send a reboot and ping command to your GPS tracker through the tracking platform or app, which can help in resolving connectivity issues promptly. If needed, we can always update, upgrade, or even replace your GPS device to ensure it meets your needs and resolves any issues you're facing.
When you go to their site they do not explain the monthly charge until you actually purchase the product. Then you call to cancel and they say it has shipped but has not so now you have to wait to receive it and return the product in order to get a refund. You take my money immediately but take me however long to get it back...never again!
We apologize for the confusion regarding our GPS device subscription service. We are committed to constantly improving and making our service plans more transparent on our product pages and during checkout. Your feedback is invaluable to us in this process.
We stand behind our products with a 30-Day Money-Back Guarantee. Depending on your financial institution's policies, we process refunds once we receive your returned product, and they may take up to 2-5 business days to reflect in your account.
Overview
BrickHouse Security has a rating of 3.9 stars from 83 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BrickHouse Security most frequently mention and customer service. BrickHouse Security ranks 1st among GPS sites.
Their GPS tracking devices stand out for their accuracy, durability, and ease of use, ensuring customers can manage their assets with confidence. These devices are designed to meet the diverse needs of businesses and individuals alike, offering features such as real-time location data, historical tracking, and geofencing capabilities. Whether tracking a fleet of vehicles or a single valuable asset, BrickHouse Security provides the peace of mind that comes from knowing the exact location of what matters most.
A hallmark of BrickHouse Security is their dedication to customer satisfaction. They offer a lifetime warranty on their products, which underscores their commitment to long-term reliability and customer trust. Their support team, known for its expertise and responsiveness, is readily available via call or text to assist with setup, troubleshooting, and any questions that may arise. This level of support ensures that customers can rely on BrickHouse Security not just for quality products, but for ongoing assistance whenever needed.
BrickHouse Security’s mission is to make security and tracking both accessible and effective for everyone. Trusted by hundreds of thousands, their state-of-the-art GPS tracking solutions are designed to safeguard the things that matter most. By focusing on customer needs and continually advancing their technology, BrickHouse Security has built a reputation for excellence in the security and tracking industry. Join the many satisfied customers who rely on BrickHouse Security for their tracking needs and experience firsthand the difference that their commitment to quality and service can make.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconvenience you’ve encountered and understand the confusion this may have caused. Please rest assured that BrickHouse Security is a trusted company committed to providing reliable products and exceptional customer support.
We appreciate your trust in allowing us to resend your order and are glad we could resolve the issue. If you have any further questions or need additional assistance, please don’t hesitate to contact us. We’re dedicated to ensuring your experience with us remains outstanding.