Bonanza

Bonanza has the worst customer service. I have been selling on this site for years, had someone try to fraudulently purchase from me in November because Stripe allows fraud. Got the transactions refunded but on one the sales tax of $52 was already sent to Bonanza. I contacted support and was told they would look into it, that was back in November 2024 and they ignore my emails about any updates. Tried to contact BBB but they closed the case since the company does not keep an updated address. I also would not recommend this site since they also now started making you to use their postage and they charge more when you don't send them money to create a postage account. I have already filed a claim with the state Attorney General with receipts and the emails. If you don't subscribe to their overpriced memberships they don't care about you as a seller.

US Post Office states item was returned to sender due to an issue with tracking number. I never received the item. Wrote to seller numerous times and never received a response. The only use PayPal which is of no help at all with issues with a vendor. It appears they may be located in India. Strongly suggest not to do business with this seller.

Bonanza is a fantastic eCommerce platform with excellent customer service, I'm very satisfied working with. They have real email to reply my question, not automatic email. Thank you very very much Bonanza

I bought a figure on this website, the money came out of my account, then a email that my order was cancelled and going to be refunded, but I've yet to see any money back. Got scammed by this site by one of their sellers and I don't think I'll get my money back.

Ordered a gift for my father 7 days ago... seller will not send tracking information, even after many inquiries. Should have used eBay or Amazon. Shipping was more then the product itself. So disappointed. Will not return. I just hope I get my 56.00 back

I ordered a dog crate cover through Bonanza; it was sent to the wrong address, and the people at Bonanza sent another one, no questions asked. When that one arrived it was the wrong size. I received an immediate refund. Very professional, quite responsive, and very speedy. I would order from them again!

I tried Bonanza for the first time, and my order never arrived. I tried contacting the seller three times to no avail. I then turned to Bonanza for assistance.

I later learned that disputes have to go though the buyer's credit card company, as Bonanza does not offer any type of purchase protections. That's not a great way to do business, so I wanted to give people a heads up. I, for one, won't be using this site again.

Bonanza isn't really a good resource for online selling and now they eve worse as they actually charge sellers if they don't buy their shipping labels from Bonanza or "approved" integrators. I am only going pay $2 one time because I can't close my account if I don't pay it.

Don't expect to get a refund! Go somewhere else (like etsy or ebay). No help with disputes " keep working with seller" who won't respond to messages. PayPal gave me a refund which let this seller HaiT103 off the hook to refund. Looks like the whole website is a scam