Black Diamond

I purchased a pair of ski poles from this company. The baskets on the poles would not stay on. After two runs, second to find the basket that fell off, they both ended up lost. I contacted the company a couple times, and they have not responded at all. I just want to replace the parts, or do a return. Just an auto generated email stating delay due to the pandemic. OK, a week or two would suffice. 6 weeks, unacceptable. I don't recommend companies that don't stand behind their product. This far in to the pandemic, there is no reason to still be using that as an excuse for poor to no customer service. Buyer beware, if you have an issue, your out of your hard earned money.