BigBadToyStore

This is our go-to site for all things action figures. We enjoy their selection and have always had quick dependable shipping for in-stock items. The action figures are my husband's favorite present each year. And I like them not as collectibles, but to mix in with our seasonal decor. My husband enjoys playing with them and taking cool photos of them. Highly recommend this business!

I was honestly terrified to order from here seeing all these bad reviews but I got my plush in 2- 2 1/2 weeks and I live in canada! I got regular updates on it and everything. I really just think some of these reviewers are kinda impatient alot of them were complaining how there stuff took a little to long to arrive. Anyways no need to worry your stuff will come you might just have to wait a little.

Attention international buyers! If something doesn't arrive, DHL doesn't notify you or similar, you'll be held out until you can't repeat the money! If you then get your money back via Paypal, the account is blocked and everything is gone, money, items in the pile of loot, everything. Be careful here!

I placed an order 9 months ago as a Christmas present for my son. Now it's July and still no items. It shows available within a week or two, but then they change it. I emailed and got a response about how they know how exciting it can be to wait for an order, but this is ridiculous.

I love how they have a super wide variety of items from all eras! My son REALLY wanted THAT Stone Cold to add to his collection. This one seems very very hard to find.and here it was…and at a decent price to boot! The expected shipping was on the 30th… I got it on the 23rd! Definitely recommend this website for any Toy Collector or Enthusiast. Blessed

I tried to order my son an item for Christmas 2021 (when he was still a child). I called to see if I would get it in time for Christmas. They could not guarantee so I told them to cancel the order. I order it on Amazon instead. Now, 3 years later, my son is an adult and I now received his toy in the mail. They said it was a preorder. Never have I heard of preordering a toy 3 years early. It was also out before Christmas of 2021. Not a preorder. They want me to pay shipping back and not reimburse me for the shipping to me. What a bunch of crap. I filed a complaint with the Better Business Bureau.

This is my first time ordering with bigbadtoystore. I was scared because of the reviews but, this was the only seller that had 25 words or less in stock, so I took a chance. The agents were so helpful with placing my order and verifying my shipment will come in 2 days (I paid for fedex 2 day shipping) once my product arrives on Thursday I'll let you know if the contents are up to par. As far as customer service goes, I'll definitely use this company again because they were thorough.

A lot of people leaving reviews have no idea how figure or statue collecting works. Unless the item explicitly says "In Stock" then you will have to wait at least a month. I have preordered statues ($1.6K) in July but due to manufacturer delays and shipping time to the seller (BBTS) I would not see my product until March. This is very common. You also have to keep in mind that when you preoder you are making a non-refundable down payment to secure your item. THEN you pay the rest once its comes in. They also send you an email warning you before it processes.

TLDR; Most people bashing BBTS think this is Amazon. Its not.

The estimated delivery window for when I made an order passed months ago, originally, I was only supposed to wait 3 months, now a year later after I have forgotten about the whole ordeal, I get a notification about shipping and payment which took me all afternoon to find out what it was about, there is no button to cancel the order on their site. I recommend to anyone reading this to steer clear of these people.

I strongly urge anyone from buying from them unless you live in the continental U.S. Also make sure you read all the information in there help section.

My order took a month to get to my house, then i had to pay border tax on the item; after already paying for air shipping. The shipping box was damage. Also the product is has paint errors; that they charged full price for.

I tried to contact them about all of these problems, to which they responded "that is not there problem".