Can I give -stars Absolutely the WORST online shopping experience I've ever had! Products are deceiving. Buyer beware! There is NO customer service. Impossible to receive return labels for items that are returnable and they will not accept returns without their label. Want a headache, want to waste your time and money? Then you should definitely shop here! Extremely disappointed BTR! And im telling everyone!
I purchased a bottle of Nars foundation and what I received was disgusting filthy and very obviously used. Customer service was non existent, my three emails informing them of the issue were ignored so had no choice but to open a case with PayPal to request a refund. I will never deal with BTR again.
From what was a great place to get discounted name brand merchandise to a company that tried to fulfill 20% of it's orders & couldn't, it's over. The days of deep discounts are long gone ( I always paid with PayPal & filed many a case to recoup money for items that didn't get delivered) It's now reduced to selling Amazon brands at elevated values and prices, ridiculous. It seems whoever is running it now figured they should benefit from the wholesale prices they get merch at instead of passing it along to consumers. Don't waste your time or one dollar on BTR, the old lady has sung!
Purchased items which were wrong size, company is refusing to provide an exchange or store credit. BTR were contacted within 24 hours, product in original condition with tags, extremely dissatisfied with level if service. In order to protect future customer I will share my experience and esclate, however I'm still hopeful the company will do the right thing!
Items ordered are now 100 days past due, I have had zero contact from the store and its nearly impossible to get in contact with them. Once you do its a live chat and all they offer is piss poor excuses, with fake new delivery dates. Dont buy from them!
I ordered an XL men's sweat shirt received youth XL. Trying to get a return label for over a month. They first say it will come in 24 to 72 hours.
Live chat says they will look into, gives me the run around and then says not giving return labels because courier issues. Like couriers are preventing them from sending an email with a return label.
On June 21st I ordered a bracelet from them, it's now August and I used their"live" chat to find out it was delayed at their overseas shipper so it will be a month before it even gets to them. What? Their "ive chat" is a joke, it took 10 minutes to get an agent and they quit responding after my second question. Don't order from them unless you don't care if you get the product, and don't mind paying for nothing.
I order 3 pairs of sunglasses from them in early March. My credit card was immediately charged even though I didn't receive anything until more than a month later. Most stores I order from don't charge until your item ships. I got 2 pairs sent but now it is June 23 and I still haven't received the third pair. I have contacted customer support and receive a generic answer, no concern for my concerns, and no worries about keeping me as a customer. They are selling products that aren't even available. How long am I supposed to wait? It's now summer and I ordered the glasses in winter. I'm furious with their service and don't recommend anyone using their website.
I had a credit of over 100$ in my account for a couple of months and recently i wanted to make a purchased, its gone they erased all my purchases and credit and when i call they say that my purchase was done in 2016 with the recent buyers but i do have proof that it was in 2019. They are frauds, be careful!
I placed an order on April 14th... this is now July 28th. No word on anything at all... have sent 3 requests for a refund to my visa... again no response.
Will NEVER make another purchase from this company.
Overview
Beyond The Rack has a rating of 1.7 stars from 629 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beyond The Rack most frequently mention customer service, credit card and full refund. Beyond The Rack ranks 99th among Discount Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members