I purchased the butterfly phone bag and matching shoes. My purse shipped first and when it arrived was someone else's item, not what I ordered. When i called customer service they said they could not exchange because my correct item was sold out now. They wanted me to go to post office and return the item. I advised them they need to send for pickup as I am not driving in 40 degree weather and standing in a 1 hr holiday post office line. I asked them to please cancel the shoes as those had not shipped and refund them as well. They said they needed to reach out and notify the warehouse and notify to cancel. The supervisor told us that fedex would pick up purse Thursday. Needleas to say they never came because they never put in the pickup order. Then 4 days later they shipped the shoes anyway that I explicitly said I no longer wanted cause I didn't have the puse to match. Because they never cancelled the order. I had to call and threaten to dispute the charges if I did not get a pickup. Next day fedex was at my door. But they only had 1 shipping label for 1 item even though I was returning now 2 items due to the incompetence of cust service. Fedex put in a larger box so both items could ship. And I had to call cust service to notify they only sent one label for return but both items were sent back. Then unbenounced to me they sent the return back for fedex on the slowest delivery fedex could deliver ground shipping. A means to delay my refund. When you call customer service you get the same rotating people. Like they are working in the livingroom huddled together. And no one knows what the other indicated. I purchased my items on Dec 2 it is now Dec 21 and I still have not received a refund. Do not purchase from them. They're customer service is absolutely the worst. They are not there to assist you. This has been a horrific experience. And after all this they send me a text 2 days ago that my bag that I had actually originally purchased is now back in stock. F*** that bag, I don't even want it now after this ordeal. Take heed you've been warned. Customer service is everything. Meanwhile I'm still waiting on a refund.

Purchased pink floral sparkly tennis shoes. Loved wearing them with my black scrubs. 3 months & the shoes are coming apart. Customer service said too much time had passed and could only offer a coupon for future purchases. Nope. Not wasting my money again.

There's no over night shipping with there products! It's more like whenever they decide to ship it to you. So if you need your shipment on a certain day make sure you order 2 weeks or months ahead of time in order to receive it! Their customers serves suck via email and phone. They don't care about your concerns at all! They think it's funny when you're up set and don't do anything to help you in a better way! So don't pay for extra shipping to get your package sooner. There's no such thing.

I have been very dissatisfied with the sequins booties womens shoes. Purchased many pairs for my daughters stage shows. The Silver shoes for some reason kept cracking along the toe and the ankles. They sent me a new pair and the same thing happened. They are only worn for stage shows and they should not crack this fast or at all for the price. I will not be buying from them again. I can find cheaper ones for Amazon.

These people do not honor anything on their website. 2 days processing is nonsense. I'm at 10 days and my order is still unfulfilled and they still won't commit to a shipping or receipt date. NEVER AGAIN - run away. Fast.

I have been wanting these Betsey Johnson Rhinestone sneakers for some time now. I finally caved and spent the money and got some. Now know they are really pretty shoes! But they must be cheaply made. Know that I have only worn them maybe 5 or 6 times to work at the office (receptionist position) and one time shopping. So it's not like I've ran and played sports in them outside. I keep them in their original box when not wearing. These started coming apart at the seams little by little since about the 3rd time of wearing them. I could understand if they were cheap $20 shoes. But they are almost $100 with the tax. You would think costing that much money, they would hold up since they have been gently worn. They sure should NOT be falling apart this soon or at all for that matter. This is a photo of one shoe. The other one has begun to come apart also. Would I purchase again? No!

After seeing the negative reviews from others (of course this was after I had placed my order), I was very nervous. The shoes arrived in a week and are exactly as I expected. Fedex delivered and I was able to track my order. The Betsey Johnson site wasn't easy or reassuring about the order getting placed - like sales tax and things, but they did send me email notifications of order received, shipping date and when it had been delivered. No complaints here.

I purchased a pair of shoes on February 23 of this year and I just to decided to wear them. The right shoe has the defect of fastening on the same ankle as the left shoe. The defect is easily noticed and was not noticed until I got ready to wear them. I contacted customer service and they told me since it has been over 30 days they could not help me. I then pointed out that their policy says they guarantee against defects and it has no expiration of the time. They still refused to help. I could see them refusing me if it had been a year or longer.

I purchased a $350 piece of luggage which came with a 5-year warranty. Used it once and the area above the wheel busted open. I sent very detailed pictures and information to Betsey Johnson, and I was told I would have to file a claim with a company called 24/7. After 10 days and no response, I reached out to Betsey Johnson once again and was advised they would have 24/7 contact me. They did reach out only to tell me there was nothing they could do. I am very disappointed with their lack of caring and pointless warranty.