I ordered a dress from BCBG.com that is currently In Bloomingdale's and other department stores. The shipping time was long and when I received the dress, it was too big with no time to have it altered. I called the The customer support and they refused to assist me in returning the unused tags on product. Huge disappointment in their customer service and their product support. Buyer beware.

Trying to return a coat that arrived damaged ( belt) and called their call center 10 times@ 573-886- 0407, tried all the prompts. Not a single live rep available.
Emailed customer support 3 times, no response. This company is a total scam, went downhill after they sold it and shut down all their physical stores. Do NOT purchase from them. Avoid!

Bought two dresses from them total over $800, never got the dresses or the refund. No one ever answer the phone or email. They sent back like $10 without the explanation and i'm not sure what to do. Stay away from this company.

I wish I had paid attention to all the comments prior to making an online order. BCBG has lost another valuable customer forever. When I checked out, I was charged for shipping ($11.61). When I returned the item, BCBG charged me again ($9.95). Essentially, I was refunded less money than I paid. Absolutely ridiculous. I checked with other retailers and they all said that if an item is returned, they return the full amount paid back to the customer. Furthermore, the customer service is horrible, you can't reach anyone on the phone, you have to email someone, and the responses are informal and not professional. BCBG's return policy is deceitful and I will never patronize that business again.

I returned an item. They received it. They kept my money. They won't respond. Probably the worst customer service I have ever experienced.

This is not the BCBG it once was. I looked it up and realized the company was sold. I placed an order and even paid for faster shipping for my Birthday weekend, 5 days later, it hasn't even shipped. You can't get a hold of anyone in customer service. Terrible what has happened to a once great company. I suspect they will end up going out of business. No one is paying their prices and receiving service like this. Sad. Another one bites the dust. Who knows when I will receive my items or if I will?

They don't have a system to allow you to pick up at the post office if you're not home so my order got sent back. I thought the package got stolen because it was marked as delivered on the tracking link. ZERO help from bcbg. They didn't even provide a phone number to call the courier. I had to try 4 different numbers. After 1.5 hours on the phone I was informed that it got sent back to them. I'm currently awaiting my refund for $500 bridesmaid dress. I bought a nice dress elsewhere for 1/4 of the price and my bridesmaid loves it was much better so I'm happy but will never order for bcbg again

Do not purchase from BCBG. First time wearing the dress it fell apart while I was at a wedding. They refused to give me a credit or replacement because it was past the 30 day return policy. Not the company it once was. They should stand by their product. The customer service manager was rude!

I placed an order with BCBG online. They shipped it to the wrong address and they blamed me for the mistake. My phone automatically puts in the correct address and not even on Google does the address they shipped it to exist. My credit card will not approve an inaccurate zip code. I have no idea where in the world they got the address from-
I called, they said it was my mistake and there's nothing they can do about it. That there was no way there shipping dept could've have gotten it wrong.
It was a dress for a special occasion and now the dress is unavailable in my size. After reading some of the reviews here, I'm not even sure they'll refund me the cost.
I've ordered from BCBG before and I have no intention of ordering from them again.
They couldn't even look up the order number and just correct the address and resend my goods. What a backwards way of doing business in 2022!
ALL the customer service numbers are outsourced to Mexico and they do not transfer the call to any management or supervisors in the US.
I've emailed them twice and still no response.
Awful service. Stay away!

On 12/9/21, placed two orders. Received one item in the first order. BCBG stated the second item was shipped with the first item. Not True. Further investigation determined that the second item was no longer available. Instead of BCBG giving notice that the item was no longer available and failed to issued a full refund until threat of complaint with various complaint boards would be filed.

The second order was never shipped although BCBG stated it had been shipped. Fedx verified that BCBG only pulled a tracking number and referred me back to BCBG. I spoke with an alleged BCBG supervisor who refused to issue a refund and instead stated to give it another week. Eventually, I did receive the item and design and quality was as expected, beautiful.

Subsequently, I learned from various Internet complaint sites including BBB that my complaint is standard complaint made about BCBG.

One complainant stated that she was a long-standing customer of BCBG and since the company was sold, customer service has declined drastically and merchandise ordered only to be not delivered.

Though I received the items that were still available online, would I purchase from BCBG online again, NO, and my opinion is also based on other customers' complaints posted on sitejabber and other complaint boards.

I bought a pair of beautiful suede boots from Dillards.
I am finding out cheap and faux leather can be used even if its has particles of leather. Low Quality and high prices.

Unreliable company. Since it was sold the quality and Customer service become very bad. I placed my order and never received it. Three weeks later they said that order was canceled. But they keep selling this merchandise for higher price. Such a scam...

I'm a close client with Bcbgmaxazria for many year. But now I'm quit. I ordered 2 items from this store and one wasn't fits my daughter so I return. After I returned almost 1,5 months I hadn't got my refund. So I called to customers service and the lady asked my tracking number. Unfortunately I couldn't found it so she said nothing can't help in my case! Even though I give my order number and beg her please double check in the warehouse but she said nothing she can helps. So luckily I found my tracking number form USPS and called them again. After 20 minutes waited she told me that my Oder was in the warehouse and she explained because a lot of refund items so it take long time to refund and apologized. And the second I complain are they charge 8$ for shipping and I had to paid $5 for shipping return! The same way but why they charge me $8 while I just paid $5 for shipping to them. Anyway after I called them to complained they refund to me right away but when I checked my account they minuse $ 8 for shipping! Totally I had to paid $13 for nothing thing! Like many client complained this store is a scam! I'm so disappointed! And never shopping this store again. You lose me Bcbgmaxazria.

This is the worst customer service I have ever experienced. I've had to contact the BCBG online customer service and their corporate service phone number over and over and over again because NO ONE ever replies, or, they reply with a horrendous copied-and-pasted response that shows they didn't even read the original inquiry. Every time I reach out to them with the problem *they* caused, every reply is telling me their department doesn't handle that and to contact X Other department - so I do - and then that department tells me they don't do that and to contact a completely different one. It's a despicable cycle that has occurred more than ten times - NO ONE is willing to help you. And when you call the corporate customer service number, they tell you the exact same thing, "Oh we don't handle that, you need to contact X." Everyone at this horrible company refuses to do their job. I will never, ever take my business here again and will tell all my friends, family, and online social circles of this disastrous experience. This is why the company will likely go bankrupt a SECOND time. Who the heck is "running" this company and overseeing the HR and customer service staff? It's bad business management supported by even poorer human capital. They should all be completely embarrassed and ashamed of themselves for treating loyal customers this way.

They are a thief. They do not want you to return anything but by any chance if you decide to return anything they will rip you off. For my engagemnt party, I ordered a jumpsuit for my fiance with 2 days delivery. The two-day delivery changes to 4 days delivery and they told me we need processing time. So do not trust their delivery time. They are just liers and scam. In my return receipt, they charge me another 7$ for "RL Fee Psuit "(which I do not know what is that).

This company is a scam. I requested a slip for my refund (because they have now made it even harder to refund items) I reached out to their support online within the 21 day period- no response. Called to get support, denied my refund because it was after 21 days. Even though I emailed them in time. They told me I had to 'Prove' I sent an email. Conveniently enough, the email listed on their website does not work. I have attached screenshots of what happens when you try to contact them. Additionally screenshot of my email failing when I tried to reach the information they provided. This company is disgusting and a scam. Stay away.

Buyer beware - if you need to return, you're out of luck. No exceptions! I agree with the horrible customer service and return policy of BCBG. The process to check out was flawed and required three attempts. In the last go-round, I ended up with an item in my shopping cart, accidentally. My to my chagrin, BCBG will NOT let me return it. I explained the details, I had my credit card company willing to speak with them, as they had noticed the repeated and failed attempts to process the order - but still NO. As other reviewers mentioned, you have to wait for a supervisor to call you back... and the person I spoke with was incredibly unprofessional, beyond rude and the worst listener imaginable. See ya BCBG... I am happy to spend what I used to spend with you at other retailers! Your end is in sight - service trumps style... especially when there are lots of other options for great style.