Asurion has a rating of 4.7 stars from 11,670 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Asurion most frequently mention customer service, new phone and next day. Asurion ranks 2nd among Tech Support sites.
I accidentally cracked my phone screen. Filing a claim online was very easy and straightforward. I opted for the 'come to you' option. Kevin, my remote tech, arrived promptly at my preferred time window. He repaired my phone in under an hour. He was very knowledgeable and polite. The 'come to you' option was extremely convenient for me. Overall, I had a great experience and I would recommend to anyone.
Love how awesome they were when needing help with my son's phone. The costumer service have been amazing, outstanding, and outgoing through it all. They have great service on making a costumer day joyful and full of laughter. We need more people like them around to better assist costumers.
I took my phone to an ATT Store to have it serviced. I didn't know I needed an appointment. The staff accommodated me and fixed my phone with exceptional service. Dustin who was my service technician is magical. He gets 10 STARS from me.
I recently had to file a claim for my iPad replacement, and I couldn't be more impressed with the experience. From start to finish, the process was seamless. The company was quick to respond, making it easy to submit my claim without any unnecessary steps. Shipping was fast and straightforward, and the return process was completely hassle-free. It was refreshing to deal with a company that values efficiency and customer satisfaction. If you're looking for a reliable and stress-free claims experience, I highly recommend their service!
I discovered a cracked screen this morning and filed a claim with AT&T online. They authorized a repair and I chose a place nearby to take my phone for repair. I had my phone back in perfect condition in just a few hours. The staff at the repair center were very helpful and professional.
Absolutely loved their handy work! These guys were on top of it they got me checked in and told me it might be 2 hours before it was ready and these guys were so fast. Definitely did not take 2 hours and phone came back and was good to go
The technician contacted me (earlier than our scheduled time) and was available even sooner to fix my phone I had just dropped last week. My back glass was in hundreds of pieces. The technician met me at my apartment (even before I got there) and was friendly right off the bat. She repaired my phone in her vehicle right outside my door and it only took her roughly 30-45 minutes. Amazing timing! I got my phone back in the original condition it was in when I purchased it — pristine! I will back this company for life; this was an awesome experience.
As everyone knows it's horrible to have your cell phone stolen. As bad as it is the agent at Asurion made replacing my wife's phone as painless as possible. We received a replacement phone the following day. Thank you As
Very fast and easy process. This is the 3rd replacement phone for my son. He is on the water most his days and all phones have been lost at "sea". I was surprised with the price increase on a refurbished IPhone 13. Grateful for the replacement but shocked at the increase from $100 -$250.
The phone was crack in the front and back the screen was completely green. I couldn't make or received any calls. Instead of me having to pay a deductible of 279.00, it was able to be repaired with zero dollar cost all in the same day
Answer: Asurion insurance is who: Cricket Wireless, Verizon, & most remaining cell phone companies are with now! Just be careful b/c they are IMO SCAMMERS that will get you at one time or another!