Alpine Home Air

I ordered a new natural gas furnace and propane conversion kit. Shipping was prompt and easy. As soon as the unit shipped they emailed me copies of all relevant documentation for the unit and conversion kit, ensuring that I had digital copies alongside the physical copies that were included in the pallet. During installation I noticed that some of the components for the propane conversion kit were damaged. A quick support chat on their website and a day later they shipped replacement parts out free of charge. Super happy with the product, price, and customer service. Not to mention finally warm

Play some the order was fine with no issues. However, when it came to delivery, I paid to have the delivery inside because of handicap issues, and the delivery driver refused, even though the delivery was paid. The delivery driver said they do not provide that service even though it clearly states it on their company website as well. Although Alpine did give me a partial reimburse me for no inside delivery. It resulted in a great deal of pain getting the furnace into the basement and out of the weather for the installers, who would not be coming for a few days after.

My installer was familiar with the product and so it was an easy pick of a product to use. The product came within a week of my order. It was delivered right to my garage. My installer was contacted, and it was completely installed within 2 days. It runs smooth, quiet and heats vert well. We can't wait to feel the A/C once the hot weather comes.
My wife and I are more than pleased with it. I'd recommend it to any of my friends or family.

Process was seamless and custolmer support was excellent. Very satified with the equipment (the verdict is out on the AC portion, it's winter). Have no problem recommending Alpine to family and friends.

I am a licensed general contractor in Florida, and I have several of these in my rental properties. They are complete and utter garbage. I would not wish their control board issues and combo horrible customer service on anyone. Back ordered parts, pissed off tenants, and expensive "options" that are provided to you which is basically buy a new unit at almost retail, or take a discounted unit that has expensive as hell freight options. Stay away, do yourself a favor as someone who has a licensed hvac guy on staff, it's just not worth it to deal with these guys.