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Florida
3 reviews
3 helpful votes
Follow Tracy P.
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This company use my name and put a loan in my name that I never asked for and never purchase anything for and it's been months and they still keep playing games and now it's on my credit report and his company should be put out of business because I see that they're doing this to a lot of people

Date of experience: January 27, 2025
California
1 review
0 helpful votes
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Better Alternatives!
March 27, 2025

I have spent thousands with Affirm, and one loan was canceled 7 minutes after placing it with Expedia. I was given a partial refund, so I disputed this with Affirm. I ended up getting my full refund after 2 months. During this 2 month investigation, the loan was frozen. They reported to Experian that I was late paying even though this was refunded. I have been fighting this for 5 months for something that shouldn't have been an issue in the first place. Customer Service has been an issue. Copy and pasting with different company names in the responses and refusal to help.

Date of experience: March 27, 2025
Virginia
1 review
1 helpful vote
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Rip off erz
January 3, 2025

You would think if one is a constant paying user they'd be eligible for purchase power always….
Not case
Continue to deny even when you pay as you go and complete payments before agreed timeframe of loan!
Just horrible option people!
Use Afterpay
It's much more credible

Date of experience: January 3, 2025
Texas
1 review
1 helpful vote
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In my opinion, with my experience from the company, Affirm, they are a "Theft by Deception Company."
Warning: Affirm is a fraudlent company, and lures customers through these large companies, as if they are offering the consumer a better way to pay off your purchases in the long run. Negative: They will charge you for purchases you did not make, and never do you get the same customer service agent, but they same message. You have no help when any errors occur, on their part.

Date of experience: January 3, 2025
Alabama
1 review
1 helpful vote
Follow Gina B.
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I didn't use affirm or any of the other buy now pay later until special occasions, I went to the affirm app and my account on December 27th was closed for unknown reasons, as far as I can see it's as bogus as klarna that use companies you can't contact to return an item. But they want payments.

Date of experience: December 27, 2024
California
1 review
1 helpful vote
Follow Elizabeth M.
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Do not use affirm for purchases. There was an $80 purchase made on my account that I did not make. They "investigated" and say they have proof it was sent to my address. I looked at every purchase on my Amazon account and there was no purchases in that amount. I just wonder how many other people they've done this to. Use after pay instead never had one issue with them.

Date of experience: December 15, 2024
California
3 reviews
10 helpful votes
Follow Joe T.
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As soon as you start a loan the problems start. Loans not linked to payments. Appears they want you to lose track of what you're paying for. Contacting them is useless and almost impossible.

Date of experience: January 9, 2025
Kansas
2 reviews
2 helpful votes
Follow Deb L.
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I recently used Affirm to purchase a new home office chair. I've been using Affirm for several years, and have never had any issues with the payment information I set up over 8 years ago. I recently contacted them to notify them of an issue with their system when repeated attempts to make payments continuously failed. I even talked to my bank, who confirmed there are no issues with my account and nothing blocking my payments on their end. Their conclusion: The merchant is experiencing issues. I was running into issues which were resulting in 5xx errors, (I did not manually enter any of the information myself, only confirmed information provided by their on-screen options.) and my payments were disappearing completely from their system within 24 hours. I ended up calling 4x, and not once did I receive any reassurance that information would be escalated to their tech teams to notify them of a potential problem. As they say, you can't help someone who refuses to accept something is wrong to begin with.

Date of experience: January 7, 2025
Tennessee
1 review
2 helpful votes
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Identity
December 18, 2024

I have been getting the running around so much with affirm about identity. It's so annoying because every time I get on the phone they say the same thing. I been updated my number on my credit bureau.

Date of experience: December 18, 2024
Illinois
1 review
2 helpful votes
Follow Michael E.
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$#*!$#*!ed
December 22, 2024

Affirm pre-approved for 880 at Walmart after the Advertisement played at Walmart so I figured it's Christmas time. Why not?
I go to the register and it tells me declined after preapproval. Now let me add the fact I have excellent credit. I hit the button again It says.
Approved 6 hundyesterday.
I'm at register with a car full of c*** I'm at register with a car full of c*** I'm at register with a car full of c*** I don't need for my children.
Then it says declined out of confusion. I hit the button again. It says approve for 200 I hit accept. It charges my card $100 immediately. And then don't let me purchase nothing at Walmart.So I lost a $100.Have to wait 3 to 5b Days for my $100 back. And walk out of the store and decide not to buy anything.
Out of pure irritation. I would.
Like to point out that management at Walmart and the associates were great and very understanding trying to help me. But I can confirm that a firm is bull$#*!

Date of experience: December 21, 2024

Overview

Affirm has a rating of 1.2 stars from 472 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Affirm most frequently mention customer service, credit score and phone number. Affirm ranks 379th among Personal Finance sites.

service
330
value
308
shipping
36
returns
47
quality
301
+103