Aerie

The site is so slow to load pages. You click on one thing (ex: sports bra) and it brings up a page with shirts. I tried using Chrome instead of Safari. Its no better. I eventually was able to add items to my cart, only to review the cart later and only 1 item was in there. It seems like they are severely lacking in the IT department! Crazy in this day and age.

I tried to cancel my order a few hours after placing it, as I found a better deal elsewhere. They told me there was nothing they could do for me because cancellations had to be within an hour of ordering.
So instead of saving us both the hassle of them having to process, package, and ship my item (none of which had been done when I tried to cancel my order), they made me wait for the products so I could send them straight back and wait another week (or more) for my refund. It's a ridiculous policy.

Purchased $250 of Aerie merchandise online. Needed a different size in a few items and went to the store to return (Cool Springs Galleria, Franklin, TN). I was told that because about half of my items purchased and shipped from Aerie's website (3 tank tops) were actually from American Eagle that they would not return them at Aerie. Instead after waiting in line to make my return at Aerie, I was told they would return one of my items and for the rest to walk downstairs to American Eagle, wait in line again and make my return. When I questioned this, the salesgirl and then the manager stated that this was a new policy, they were short of staff, etc. So making these returns took more than 30 minutes. Not worth it to me to shop at Aerie with poor customer service and deceptive practices regarding returns. There are so many other places to shop.

I bought bras from Aerie. At first I had to return them because they run small, but then I got medium and am pleased. They feel so good on me, look gorgeous, and I got them cheap on clearance. It took only a week to get them and they are awesome. I absolutely love their bra style.

We just now left Aerie…we were in line and the girl in front of us was taking a bit long. The manager moved us to the other side for another girl to get on the computer to check us out. She first couldn't long on…so we had to wait when we would have been checked out already by the other girl. Then, once we were rung up…it wouldn't let me pay…the idiot manager came back to help again. By this time 2 additional people had been checked out. I was very frustrated by this point…she made the comment…we're trying to fix it…that's not the point. You don't pull a customer out of line before you have everything ready to help them! And if you caused an issue…you should be more accommodating…very pathetic manager. Needless to say we left and didn't purchase anything.

I went to aerie and they had the best survive they asked me if i needed help finding anything and they showed me exactly where everything was and if they liked the material. They then told me that the leggings i had in my hand where coming out in a bunch of different colors and different styles. Best shoppin experience ever

So it's cute stuff and generally good quality, but they need more sizes. No 38A, girls with small ribcage and large cups think it's hard to find sizes? Ha, try being a 38A or even 36A. There are many websites dedicated to large cups but nothing for smaller cups large ribcages. The 36As sell out so fast it's incredible. Unless you plan on buying it when its brand new and full price you arent getting it. I am sure larger busted women also feel more sizes would be great. And more stock of sizes like 36A that are constantly selling out.