Ace Hardware

I have tried to give Ace hardware a chance time and time again. But Dec 13th 2024 will be my last visit. I have gone there looking for items in the past,either the price is a joke or they simple don't have the item. Today I went to return a small item,and pick up something else. And was informed I couldn't return it without a receit or an member number even though I had the card I bought it with.returning hardware items is a common thing and should made as easy as possible. I informed the clerk they could keep the item I was going to buy and left with my return. Again this will be my last visit.

I am writing to bring to your attention the reality of working at Ace Burlington, WI, where those who truly keep the business running are ignored while mediocrity is rewarded.
During my time as a cashier, I was more than just someone who rang up transactions—I built relationships with customers, made them feel valued, and went beyond my job description daily. Whether it was helping a struggling customer, looking out for the remodel crew, or creating a welcoming atmosphere that brought people back, I made an impact. And yet, management chose to dismiss that value.
I was denied basic breaks due to staffing shortages while others received preferential treatment. I witnessed a culture that encouraged complacency and protected incompetence while disregarding those who actually did the work. When I advocated for myself, I was met with condescension rather than appreciation.
Now, with two locations severely understaffed, I'm curious—who will step up? Who will bring the heart and dedication that I, and others like me, brought every single day?
I am a Military Veteran, honored with an Army Achievement Medal, a Navy and Marine Corps Achievement Medal, and a NATO Medal. I am a graduate of Alverno College, multilingual, and have years of customer service and teaching experience. I am also someone who genuinely cares about people and the community. But despite all that, Ace Burlington would rather overlook real value to focus on people who do not contribute where it matters most—inside the stores, connecting with the communities that keep Ace alive.
Ace prides itself on being "The Helpful Place," but when management fails to respect and retain its best employees, what kind of help is actually being provided? I hope corporate starts paying closer attention before more dedicated, hardworking employees walk out the door—taking the true magic of the store with them.

This place is a complete joke. I ordered a grill online. Select Saturday delivery and they call me and say the grill they have for me is broken and they need to credit me and then charge me for a different grill and that they don't deliver on Saturdays. I asked for morning delivery and they say okay and then in the morning they don't show up and I call and they try to tell me they won't be there till the afternoon. Then I asked to speak to someone else and they hung up on me five times. Now I have over $1,000 of charges on my credit card with no grill and no credits. Thanks, Ace hardware?!

This morning I found that I have a Craftsmen 1/4 socket wrench that is seized and will no longer hold a socket securely. I went to the Craftsman website which directed me to Ace Hardware for a warranty replacement. I went to my local Ace Hardware in Xenia Ohio and asked if they do warranty replacements. They confirmed that they do, and took me to the tool section. The associate found they do not have it in stock and stared at me until I left. There was no offer to order the replacement or even checking inventory at other stores that were close by. I went to the nearest competitor, and they replaced it in minutes with minimal effort and kind words. Ace in Xenia has been steadily declining and I only return there when i feel that what i need should be extremely simple. After 3 attempts at different services such as key duplication that failed, flashlight purchase that was bad out of the box, items confirmed to be in stock (2 associates could not find) and now a rude brush off on the warranty issue, I have learned my lesson to drive on passed the ACE hardware stores.

Landon, the Kansas delivery driver, is overly flirtatious & sexual. Do not trust him! Had sex with several women in his Ace delivery truck & didn't think anyone saw & just didn't care if they did. Regularly showed up so different women could ride with him.

I took an Ego chainsaw to them for repairs under warranty and they screwed it up. It took several weeks to get it back and when I went to use it there were 5-6 screwed left inside just loose. I got a very rude manager that basically told me to blank off.Ego showed no concern and said that happens lol. This was a store in Lee's Summit,Mo. Since then I would be hesitant about buying anything from there

Trump has been convicted of lying and falsifying documents to conceal his porn star affair and election fraud in 2016. 61 court cases said he did not win the 2020 election so he tried to overthrow the election by various schemes including attacking the capital. However, the Ace Hardware in Rockport has decided to sell this traitors merchandise! I guess they were out of Nazi and Putin's products. I hope all real Americans will boycott this store.

Ace Hardware Outlet
"After ordering a mixed package of products at first it seemed all ok and prompt shipment was confirmed. Then a sad saga took place full of lies and misleading information. I received a confirmation that the package has been delivered to my address on certain day. It was double confirmed. BUT: the day in question was even a Sunday where at least in Switzerland no postal or carrier service is operating. The best proof of a full scale lie. I never received the shipment nor a refund. After several intervention they wanted offer 10% discount for a parcel never made. Today I am convinced that the shipment was never made and this money making on scamming customers can be regarded as professional. Amazon should remove this company from their list it damages the trust in them as well severely.

Faith at the Spokane Valley store is amazing. I called all over town looking for quart of Drylok. She had one left. When I got to the store, she took care of tinting to the color I needed. Very pleasant and good conversation. She mentioned she had worked for the owners for over five years and planned on staying a long time because they take great care of the associates. Tough to find that kind of service these days. Keep her around, she's a good one.