OurFamilyWizard
Questions & Answers
Here’s what buyers have asked with answers from OurFamilyWizard staff and previous consumers.
19
questions answered
0%
answered within 1 day
Answer:
You can add Tonemeter to your subscription anytime by logging into the website from a computer or your smartphones interent browser, then go to My Account and click the green button to enable Tonemeter. You can also add Tonemeter to your subscription each time you renew your account.
When using Tonemeter, red bars will appear at the bottom corner of the New Message window to alert you of any emotionally-charged phrase that it has detected. Click those red bars (or the orange box next to those bars when using the website on your computer), and you will see Tonemeters analysis of the phrases in question. If you see no red bars, then Tonemeter has not detected any concerning sentences in your message.
By Sara K., over a year old
Answer:
Hi, Jennifer - From the OFW Calendar, you can export events to a. Ics file and import those into your outside calendaring systems, like iCal. Here is a link to more instructions on how to do so: https://www.ourfamilywizard.com/knowledge-center/tips-tricks/parents-website/export-calendar
By Sara K., over a year old
Answer:
Hi, Katelynn - If your co-parent kept their notifications active, they'll continue to receive them even after their account has expired. As for being able to read a new message you sent, each user is granted two grace logins that will allow them to access their account after it has expired. After those two grace logins have been used, the subscription must be reactivated if they want to access their account and any new activity waiting to be viewed.
By Sara K., over a year old
Answer:
Hello - Yes, you will be able to access all of the messages and other entries in your existing account by renewing your subscription. You can renew your subscription yourself online by logging into your account via the website. If you need assistance in accessing your account or renewing your subscription, please contact our support team by email at info@ourfamilywizard.com or by phone at (866) 755-9991. Support hours are as follows: Mon - Thurs: 7:00 AM - 10:00 PM CST, Fri: 7:00 AM - 7:00 PM CST, Sat - Sun: 10:00 AM - 6:00 PM CST.
By Sara K., over a year old
Answer:
Hi, Joan - We'd be happy to offer you a tour of OFW! Please email us at requests@ourfamilywizard.com to schedule a tutorial.
By Sara K., over a year old
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