logo

Kate Spade
Questions & Answers

265 reviews

Here’s what buyers have asked with answers from Kate Spade staff and previous consumers.

3
questions answered
0%
answered within 1 day
Question:

Hi! I would like to know if materials of your leather peals off after just a few months?

Question:

Are all new purses going to have just the spade emblem and not the name? I really don't like this, looks cheap.

Question:

I ordered a purse online at katespade.com, and was wondering if it will come in a kate spade package, or UPS packaging?

Question:

I received a Kate spade purse today, how do I know it's not fake ?

Question:

Hi. I purchased a Kate Spade zip wallet and love it, but the "D" ring that holds the zipper pull has broken. Can I get a replacement part?

Answer:
Good luck with that! Once they make a sale that's it. Good luck getting in touch with a person. The brick and mortar store maybe easier to deal with, but the website is the worst. Don't do business with these guys online
By Michael M., over a year old
See another answer (1)
Question:

Is this a valid website www.kate-spade.me

Question:

It's been three days and my order is still being processed. Should I be worried? I read reviews about the site cancelling orders randomly.

Question:

is katespadeexus.com a legit site

Question:

Is this website legitimate? https://surprise.katespade.com/

Question:

Hi, I purchased 2 bags ( Kate spade cadet street racing stripe Cali and Irini clove street leather cross body bag) on 2 feb'17 from www.katespade.net.au worth $197 .. for which I got confirmation payment mail on the same day .. I have 2 question about my purchase : First; instead of taking $197 from my account.. i found out that the billing company had actually taken $216 .. and now when I'm tracking my order (Ksau-518) the total price of the bag is showing $171.98 this made me really suspicious about the product and the website . My second question is ; whenever I'm tracking my product through the website it says "please allow 1-5 days to process" but it's been more then 12 days.. and I haven't seen any change in status about the order. though Order status says- pay success. Because this website says " official online Kate spade website" I'm hoping I won't be getting a fake or pre-owned bag.

Have a question?
Ask to get answers from the Kate Spade staff and other customers.

Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?