Is this company real? I ordered a ring from here and still haven't received it. I reached out to them by email and phone and haven't received a response. The processing time says 5-7 working days on the website and it's past that since I placed my order.
Asked by Quan A. on 12/21/2015
17 Answers
Kristi H.12/21/2015
That is exactly what I was told, however, I paid extra for extradition and should have had my purchase by now. Today, it has been exactly 3 weeks since I ordered. I received very vague answers in response to my questions. Let us just say, I am not a happy customer and will not order from that company again. No communication, and no consistency on their shipping. Looked up my "tracking" and it still said it was processing. Pfft! Whatever! Good luck.
Jeana C.4/4/2019
They're real, I love dealing with this company. You should be more patience, it worths the wait.
Nikki K.12/21/2015
It's for real. Wouldn't recommend. Ring wasn't half as nice as picture suggests. I'm still trying to get through to someone to return the one I got. No reply in over a week! Filed a complaint with paypal hoping they can help me get my money back.
Ashley S.12/21/2015
I have my doubts. It also says they are in CA or Texas. But they JUST shipped my order after I turned them into the BBB and they shipped it from.*drum roll* china... So guess what were getting in the mail. Probably junky jewelry. Then after they said I would have it by Christmas they ship it on the 19th and it takes 8-15 days... Good luck! Threaten a lawyer soon via costumer service email eventually they get the point.
Deborah P.7/30/2019
My husband bought me a beautiful ring for our anniversary 2 years ago. I wear it 24/7. It still looks as beautiful as the day I received it. Sooo many compliments on it!
Tamila L.3/1/2019
Keep complaining each and every day. You MAY be able to get ahold of a live person to complain to. Otherwise, post your negative experience with any and all websites you can. Perhaps this will force them to improve and actually deliver on what they advertise.
Beverly G.4/26/2018
I got my rings with no issues, I wear them all the time and haven't had any problems with them. They are beautiful and I get a lot of compliments on them.
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