Jeulia
Questions & Answers

My wife received in a week, sent back within 24 hours. Their customer service should you choose to call them is unreal either their is no answer or you get someone with English skills like an infant. You can email them as well expect English translated the same way and single word or short one line answers that don't answer your question. When I emailed I got simple answers like" we real sorry you understand" we no able to refund you understand, thank you etc. you wasted your money sorry to say I went thru PayPal to get my 10 bucks.

I got mine, boyfriend ordered as a gift and got it more than a month later... returned it for repair, missing a stone and now I get the same run around and haven't seen my ring since the end of October

Takes weeks to get your order and if you try to get a refund, good luck

Ordered a ring got the wrong size. Sent it back in May continuously get the run-around now they tell me that China doesn't do the returns someplace in California does but when they sent me the link to for the pricing of a return they should have sent me the proper address to confirm to have ring sent.

This company is not worth dealing with. Horrible experience that went on for 6 months. The ring finally arrived yesterday & it so different from their picture catalog.

A TRUE RIP-OFF COMPANY..

YES! I received a damaged box - but NO RING! They had me send numerous pic's, I assumed for insurance. Then I heard nothing. I contacted them again. And their reply was "We have on video a ring in box, sorry can not help you" They have my money and I have no ring. I did a search of these folks, and just on one site alone. There were 5 pages of complaints!

Good luck with that. They do have a phone number listed, but it's either busy, rings forget and no one answers or it's an automated message. I never once talked to a human. I just kept receiving automated emails then when someone did respond they kept asking the same questions over and over, as in trying to delay the order even more. My suggestion is to ask for an immediate and full refund and find another company to buy from.

I got mine after pestering them for ever through paypal. When it finally came it was junk. Took me filing a dispute with paypal to be able to return for a refund. My advice is file a claim with whatever you used to pay for it as not received.

If you get your ring there will probably be something wrong with it. Don't send it back. Take it to a jeweler for repair. It will cost money, but it's better than never getting your ring or your money back.

I ordered two rings, separate orders. I got a confirmation email for the one ring and I did get that ring within a few weeks. The second ring, I decided to cancel. I wasn't able to contact anyone by phone. I had to go to their website and speak with someone through, Live Chat. I was able to get the ring canceled and was refunded the money on my credit card. Have you received an email confirmation for your order? Try talking to someone through, Live Chat if you have the order number.