My wife and I had both used Vinted to purchase several low cost items over the last two years and had always found the platform easy to use and felt we were getting some good value out of the platform.
The last month my wife purchased a Blakely hoodie and leggings which were sold as 'new with tags' and 'unworn', the items arrived and this was clearly not the case. The items didnt have tags and had clearly been worn as there was a deodorant mark on the hoodie. My wife contacted the seller who didnt deny that they didnt have tags but said "it's in it's original plastic bag" (not the same) and that the deodorant mark was "just dust from them being in my wardrobe" and said if you dont want them send them back.
This is where Vinted's wheels come off, firstly the buyer has to pay to return the item even in these scenarios but worse than that was that I then read her previous reviews and the seller has clearly done this before as many reviews said the same.
My wife posted the items back the next day in the exact packaging that they had been sent out in.
Within another day Vinted contacted my wife to say she had inappropriately packed the item, one of the 2 items was now missing and therefore the seller would retain all of the funds (which was £90).
We then contacted vented support again, (which we had done at the start of the process but they said as she had offered a refund thats what we should do, immediately refusing to acknowledge the mis-selling of the goods in the first place by the 'new with tags' line being a complete lie) and explained the fact that this clearly isn't the first time that the seller has done this and that we are surely entitled to our money back as she mis-sold the item. They completely refused to acknowledge the mis selling of the items or her previous form and initially we were clearly dealing with only bots. Eventually after trading standards and the sale of goods act was mentioned a human responded though they were equally useless and ultimately after a few messages of the same type (always refusing to acknowledge that the items were not as sold, they simply said that the funds had now been returned to the seller and whilst they now saw our point, they could no longer do anything as the issue was closed. Ultimately I feel this seller is very possibly deliberately playing the Vinted system as it is all skewed towards the seller (unlike Ebay which has far better protection for both parties) and they are allowing it. They are clearly operating outside of the sale of goods act, can you imagine a shop saying "well the money has changed hands now so that's the end of it" it literally makes no sense at all. Ultimately Vinted are not at all interested in running a fair trading platform, they are quite happy for it to operate as the Wild West as long as they are getting their fees. I would avoid at all costs and go back to Ebay, yes the fees may be higher but now I can see why.