I made the reservation in January 2023 for two boats (4 family member each boat) and had numerous emails and telephone conversations on various subjects with Julie before we arrived on July 11th. When we went to pay the balance the guy behind the counter was surprised we wanted a lower Kenai river float. This was our intent and the main focus of our trip. He told us that on the day before they did a lower float and only caught one sockeye as the river was high and not many spots to get out of the boat. He told us the fishing for Dollies, rainbows and even some lakers starting in Kenai Lake was good and we could fish for sockeyes the last couple of hours near the end of the float. We reluctantly accepted an upper float trip. We also understand that there is NEVER any guarantee to actually catch fish but feel using a guide increases the odds because of their experience and local knowledge plus a boat.
We met our guides Chris & Scott at 6:30 am and then Chris repeated that we would start fishing in Kenai lake and then fish the last couple of hours for sockeyes. I was never told but found out during the float trip that Scott was NOT an actual Kenai Cache guide but worked for Gwins as a guide.
The first Boat with Chris had my son and daughter and their companions. The second boat with Scott had my son two grandkids (16 & 18) and myself. The boats separated after launch at Kenai Lake and fishing was poor but a few Dollies were caught.
I saw Scott on his cell phone numerous times (at least a dozen) talking, texting and checking it. I certainly felt his focus should have been on us but didn't want to make a scene in from of my grandkids. When both boats pulled out at the same sandbar before lunch I saw Chris setting up some rods for sockeyes.
I asked Scott about sockeyes and he mumbled something about checking with Chris but I never heard him call to discuss. When we pulled out of the river near a small Island a number of sockeyes actually jumped out of the slack water during the 30 minutes we fished for dollies and it looked like a great spot to try for them. After we got back into the boat I took a good look at the rods Scott was carrying and none of them looked capable of being used for sockeyes. We finally pulled out at 2:30 pm and then were driven back to Kenai Cache.
The other boat ended up fishing for sockeyes for a couple of hours and pulled off the river at 4pm. They also told me that they saw Scott launching his boat with his girlfriend when they were pulling off.
I was very disappointed for my grandkids who both limited out in 2019 for sockeyes. I went to Kenai Cache and the guy at the counter directed me to David (Owner) who was in the fish house. He continued to work vacuum sealing fish and seemed unimpressed and never apologized for the bad experience with our guide.
I then sent an email to Julie the same day (13th) and she replied to me on the 16th saying that she wanted to talk to Scott first.
Julie's reply was basically, " I had to outsource your boat because my other guide was sick and unable to take you out. It's very common practice in this town to outsource trip with other guides. Especially when something comes up with our guides being unavailable. Salmon fishing between runs is never something we can predict how it will turn out."
Julie NEVER addressed my issues with Scott pulling out early, use of his cell, or not having the equipment to fish for sockeyes. She did offer half off for an afternoon half day float with Chris but only the next day (17th). She did apologize we weren't satisfied. I replied to her email and thanked her for her offer but you cant go back and fix what had occurred.
Unfortunately given this experience we will NEVER book another trip with Kenai Cache and will not recommend them to anyone of our friend and family or whoever asks.

We had made a booking this morning (Saturday) thru Expedia by paying $ 452.32, for a full ocean view front room in the sea crest, as they have differences in prices, on arrival we told we have been booked for non ocean view room so we asked if we could pay and upgrade and were told they didnt have any more ocean view rooms available and to contact Expedia, so I had my wife speak to Expedia and I went ahead and paid a $100 as deposit for the non ocean view room cause after a long 6 hrs drive and the kids drained out all we wanted was to get in. So we were issued the key to a room on the 3rd floor no view. We had one more family coming and their booking also had a problem, same website same hotel, we needed one more room for 1 night for them for which we were told the price would be 278.10, which I paid, we were then told that we could get a room on the 11th floor ocean view if we paid 178.50 extra, which I also agreed and paid. So By now I had paid 452.32+100+278.20+178.50, A total of 1008. 92 and after spending 2 hrs being tired and ready to move in, the manager, he didnt have no name bandage but I was told his name is David, told us that he accidentally sold the room to someone else, after charging me over 1000$ how can he accidentally sell the room to someone else, we were so very frastrated now, we still kept calm and were trying to speak to Expedia and I told my wife let it go, lets just take the non view room and get some rest, I went back to the reception and told mr David to just keep us in the non view room, he had already started cancelling all our bookings with no consent of ours, he told us he didnt have any place for us in this property and that he is cancelling all my bookings, and we had to leave, is this a service industry, how can you ask a customer to leave with no fault of his and $1000 off his card, I called 911, and they gave us an number for non emergency Cases, my wife said we are too tired for all this lets just find another hotel, so we went to another hotel and since Sea crest had blocked over a 1000 $ my card is now declining, so I called them to release my $1000 and was told it will be back on my card by monday, so I called my bank to dispute the transaction and was told since its a pending transaction the hotel has to call us to cancel, it was 11 pm now speaking to sea crest, my bank, Expedia and the new hotel, no one could help, I requested sea Crest to keep the transaction just pay me the cash so I could get a hotel room, which they said the cant do, I mean a 2 day 6 hr drive from home $1200 was a reasonable budget,
Which left us with the only option of dring back home.

What a vacation, what an experience, I mean I didnt use any abusive language, I didnt point no gun on nobody, my family suffered for no reason,

Regards
Farid p

I have not seen 1 good review for this company, if you have issues with reservations. Why are they being allowed to continue sapping the life out of customers? Anyway, I booked a flight for my fiance, but purchased a cancellation plan for the ticket. She could not make it to the departure city, which is 4 hours away from where she lives. I call Travelocity who informs me I have to file an insurance claim to get my money back, which was annoying. I have the flu and am really not in the mood for a hassle. Then, when I go to file the claim, I had to use her last name, when I insured the ticket, not the traveler. There was no option to have the money placed back onto my credit card, and all I could provide was my home address without my name. What kind of crap is this? I can tell this is going to be nonsense, even though the Travelocity guy said they would return the funds to my credit card. How can they do that when the claim form didn't ask for my card #? I don't think Travel Guard can see who purchased the ticket or the cancellation plan; just the traveler's name. Oh boy! Never again. It's misleading even to call this a cancellation plan when it's travel insurance. I'll deal directly with the airline from now on, because this is pure poo-poo in the making. When the price seems too good to be true, it usually is. SMH

So, I purchase a ticket & cancel plan. The ticket was from Raleigh, NC to Atlanta, GA. The traveler is in Chesapeake, VA. Not only couldn't she make it to Raleigh, NC, but is receiving treatments for her back that would require her to return to VA when I couldn't pay that ticket back quickly enough. I call Travelocity, who tells me that the cancellation plan is actually travel insurance; that I'd have to file a claim to get my money back. I asked how the money would be returned, and he said to the credit card that purchased the ticket & the cancellation plan. Lie #1. Come to find out that they mail a check, and want to put the traveler's name on the check even though I told them I'm the one who purchased both. They do not let you know whats in this cancellation plan before you purchase it; only afterwards. I didnt anticipate cancelling the ticket, but had to long after the 24-hour window to cancel everything. They bank on this! I had on idea what TravelGuard was about until I had to use it. UGH!

Then, I go to file a claim, and it never asked me my name; only the traveler. I file the claim, call TravelGuard (who works on behalf of Travelocity). I had to cancel the ticket before filing a claim. Then, people from TravelGuard tell me that under the insurance, I don't qualify to get my money back. I merely stated that the traveler couldn't get to Raleigh, NC. Then, I start getting upset and tell them that not only isn't the traveler the one who purchased the ticket, but that she also had medical issues that prevented her from staying for more than a week. It was a one-way ticket. So, I ask them to send me the stupid medical form, that they want her to have her doctor fill out and send back to God-knows-who. She is not technically inclined, and I have no idea how any of that would work. Her doctor probably doesn't give their email address out in order to send the form. Then, I get this message telling me that the payment can only be sent to the traveler, not the one who purchased the ticket or the plan. WHAT? I told them they were crazy and I made it very clear that it was my claim, not hers. They're giving me the run-around, and now it's time to contact the BBB or Attorney General where Travelocity headquarters is, since they're the ones who hire TravelGuard. They're doing anything to get free-money from consumers. I can't even believe they have the audacity to think they can just keep money from a ticket that was never used and was cancelled for 2 different reasons. What a bunch of crap & nonsense. Do NOT do business with Travelocity; contact the airline directly, because they and the companies they work with are scam-artists!

I have filed lots of things, and everybody is turning a blind-eye. The police department in the city of Travelocity's Headquarters, a company who is supposed to monitor the actions of internet-based companies, the Attorney General of Texas, other places, and nobody is doing anything! It would cost more to sue them than the ticket was, but it was my money, and they stole it using "policies" as an excuse. BEWARE!

BUYER BEWARE- This company is a total joke.
I'm generally not one to complain and rant about a business, however, after over a month of dealing with Travelocity and not getting anywhere with them I wanted to warn others of their poor excuse for customer service. I booked my honeymoon to Puerto Rico through them back in July. Unfortunately due to the hurricane damage we were unable to travel to the island. Our hotel was inoperable and our reservations got cancelled. I contacted Travelocity to cancel our flights through Delta and was told we were unable to cancel them without paying a $200 cancellation fee per ticket to the airlines. I then contacted Delta myself and explained to them our situation and they were very understanding and said no cancellation fee was being charged, this was also stated on their webpage as they were advising people to no longer travel to the area. I once again contacted Travelocity and they said they still couldn't cancel without the fee and that I should wait until 24 hours before my flight leaves to see if the flight was cancelled becasue we would then be refunded our tickets completely. On October 7th at 11:41 pm, after I had already had a full day of wedding festivities, I came home and contacted Travelocity once again to cancel our tickets as our flights had not been cancelled. I was told again I had to pay the fee to Delta, at this point I was overly annoyed with the company and the customer service and said whatever I want the flights cancelled. On October 8th, I decided to submit a complaint to the Better Business Bureau in regards to Delta. I received a very nice letter back from Delta stating they had fully refunded my tickets to Travelocity without a cancellation fee. At this point I was beyond mad at Travelocity so I went on to submit a claim to the BBB for Travelocity. Travelocity had tried to change there story saying the fee was part of there cancellation agreement and that my plane tickets were non-refundable. I quickly logged on to my account where in bold letters under my itinerary it states 'Tickets are refunable', as well as, 'We understand that sometimes plans change. We do not charge a cancel or change fee. When the airline charges such fees in accordance with its own policies, the cost will be passed on to you.' I sent this information onto my BBB complaint, but I haven't received anything back from them. At this point I am now fed up with Travelocity and their customer service as the story has seemed to change as they go. I will never in my life book another vacation through them as their customer service is a joke. In any other circumstance I would have understood a cancellation fee, however, when something becomes out of your control and they are unwilling to work with you, it's very unprofessional.

I have been using travelocity for years to book flights. A few years ago, I realised that their price was not anymore any better than competitors but, out of habit, I kept booking with them.
This year, I booked a flight China-Brazil with them, believing that the flights would be operated by KLM.
I needed a bassinette for my daughter and was told that I needed to call four different airlines to organize that (4 different airlines, no kidding!)
As I could not find information about luggage allowance, I asked Travelocity for help. Depending on the agent, I was told different information.
- Some agents (more than one as I called quite a few times) told me to find the information on my own (which involves calling again 4 different airlines, including one, Xiamen airlines, that never picks up their phone so no bassinette for that flight!) and with no booking numbers as I booked via travelocity. Else I could use the information on their webpage, which of course, does not include information for the package I have.
- One agent, after a lot of drama on the phone, told me that I have 23kg per person. However, one link on Travelocity says that Xiamen airlines give two luggage of 23kg per person for trips to Brazil (but they are not operating my flight till Brazil). While KLM and Air France give two luggage of 23kg per person when flying to Brazil (but they are not operating the whole of my flights).
- Fair enough, I called back Travelocity. One agent told me she will call me back in 2 hours after I started complaining about being put on hold for nearly one hour (international call). As she didnt called me back after four hours, I called back and I got an agent who kept me on the line for over one hour again (love those international call fees!) to tell me that I had to find the information on my own as he wasnt sure. When I ask to talk to his manager to complain, guess what, I was put on hold and nobody ever picked up!
- The first agent ended up eventually calling me and informed me that she would call Delta (who set up the package but whose name never appear anywhere on the flights itinerary). She again said 23kg but the person in Delta wasnt absolutely sure, so she told me she would call the 4 different airlines to find out. She told me I would get the information within max 48h. 10 days later, and 5 email asking for an answer later, I still do not know how much luggage I can take with me.
I am not even able to get the cost of bringing an extra luggage. An agent told me 500 USD but Xiamen airline says 500 RMB (not exactly the same price!).
So, yea, if you plan to book a flight, book straight with their airline and stay clear from Travelocity. In any case, they are not anymore cheaper!

I am so disgusted with Travelocity! Last June(2016), my husband and I booked a vacation through Travelocity, to Cabo. We had a very nice vacation except for one glitch! When it came to car rental, we purchased car insurance from Travelocity. The car rental company said the insurance we purchased from Travelocity was invalid and we would have to purchase their insurance. We felt extorted. Either purchase it, or be stuck at airport (without a car). We had already wasted a couple of hours at the car rental place trying to fix the mess. We ended up paying the money. We did call Travelocity and let them know the situation. At that time Travelocity was apogetic and made sure we were made whole again. The extra money we had to lay out was refunded and they gave us a little back for our aggrevation. About 2 weeks ago, I booked another vacation with Travelocity. I felt sure that if anything went wrong this time, Travelocity would take care of it like they did last time. Just to be extra sure though, I told the agent I spoke to about the situation from Cabo on our last vacation and how upsetting that situation was. I was assured that situation would not happen again. Well... it happened again! Insurance purchased through Travelocity was not valid and I would have to purchase insurance through car rental company. I called and spoke with a customer service rep named Mary about situation. Mary offered no solution to the problem. She said the rental company had told her they honored the insurance and accepted the funds from the credit card company. In her mind, that equaled that we must be lying or mistaken. Of course the car rental company is going to accept the funds! That proves nothing! She pretty much told me tough luck. Even after I told Mary this was second time this had happened. I also told her about assurance I had from agent that it would NOT! Despite everything, I wasn't offered anything for my inconvenience or extra money laid out, time, etc that this cost me from my vacation. I promptly asked to speak with the manager. His name was Isaac. Same thing, I spoke to Isaac and explained to him our situation. Isaac seemed completely unconcerned and pretty cocky. Isaac made me feel so much better after he said that he would report this incident(I'm being totally sarcastic). I asked Isaac how that would benefit me? He told me so it wouldn't happen again. I got irritated and said, "why do I give a sh$t if it gets reported internally?" Isaac apparently has a huge problem with SH word and threatened to terminate call if I said it again. Lol. Isaac offered us a refund on our insurance that I purchased through Travelocity, but not until I advised him I'd be telling everybody I could about the terrible customer service experience I had this time. He didn't even make us whole with the extra money we had to lay out! Travelocity: If Isaac is the type of manager you choose to employ, I will not be doing any other business with your company! The lack of customer service is not Mary's fault. I think employees just sometimes do what their managers say, even if they don't agree it's right. Travelocity- you have a major problem on this insurance thing and need to get a handle on it. Also, I think Isaac is probably the worst customer service manager I have ever had to deal with in my entire life! I'm taking my business elsewhere. Also, I hope this message gets to as many people as possible! I will be letting my friends and family know how disappointed I am in your company that way the word gets out! DONT BUY CAR INSURANCE FOR CAR RENTAL THROUGH TRAVELOCITY! Total rip off!

To sum up a long review: They told me theyd cancelled my flights and that there would be no fees. They lied. I was charged $1,200, and they wont refund me a dime. They told me theyd give me flight credit, then said I had none when I called to use it later. Ive fought with them for a full year, and Ive spent well over 15 hours on the phone with these people. Never, ever use this company for anything!

Full review:

In March of last year I booked two roundtrip tickets from Boston to Charleston through Travelocity. A couple of hours later, I managed to find a flight that left a few hours later from Charleston, which would allow my vacation to last a little longer. I called Travelocity customer service to change that one flight, but they said it would be easier if they just cancelled the whole itinerary outright. That worked for me, as theres no fee for cancellations within 24 hours of the booking. The customer service rep said that hed cancelled the itinerary, so I went ahead and booked the new one directly through Delta.com.

When I returned from my vacation, I saw that Id been charged $1,200 by Travelocity. They hadnt cancelled the flight. They said they couldnt refund my money, as the money went to the airline. The airline wouldnt refund my money because they arent liable for Travelocitys mistakes. After several hours spent arguing with their terrible customer service, they finally agreed to give me Travelocity flight credit equal to that amount.

I called again several months later to use this flight credit, but they told me I had no such credit. Again, I spent several hours on the phone with their customer service, and I came away with nothing. It wasnt until I filed a complaint with the Better Business Bureau that my flight credit magically reappeared, but it now had $800 worth of change fees attached to it, and so it was only worth $400.

I have fought these people for a year, and they refuse to give me my money back. Ive spent well over 15 hours on the phone with them, and Ive witnessed some of the shadiest business you could imagine: They admit over the phone that there are recordings of all of my phone calls with Travelocity, (which would prove that theyd lied about cancelling my flights), but they wont admit their existence in writing unless its requested by a lawyer. I ask for their corporate address, and Im told that they dont know the companys address. Ive been lied to, yelled at, and dragged along for a full year without them giving my money back. Im currently working on filing a lawsuit against them, as Ive exhausted all other options. If you choose to use this company, I suggest going straight to a lawsuit and skipping the customer service nightmare. It will get you nowhere. DO NOT USE TRAVELOCITY!

PS: They are owned by Expedia, who also owns Hotwire, Orbits, Hotels.com, HomeAway, etc. so I wouldnt expect any better from them. I would suggest making any hotel, flight, etc. bookings directly through the companies themselves. Its not worth the risk to use anything owned by Expedia.

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I really hate writing negative things about any one or any service because I tend to focus on the positive, however, sometimes something happens that is so egregious that I am forced to let others know. I implore others to not use Travelocity or purchase their recommended insurance from Transamerica Casualty Insurance Company.

Briefly, I purchased tickets on Travelocity in July 2016 to visit a dear friend of mine in October of 2016. My friend happened to be over 100 years old, and although in good health, not knowing if October would still be good timing for her I purchased the insurance as part of the Travelocity recommended travel protection. I purchased this insurance based not only on their partnership with Travelocity but that plan that states: Pre-Departure Trip Cancellation Benefits - We will reimburse you, up to the amount in the Schedule, for the amount of prepaid, non-refundable and unused Payments or Deposits that you paid for your Flight.

As it turns out my friend fell ill in August and passed in early September. I promptly called Travelocity (one month in advance of my purchased ticket) and told them that I would like to move my trip to coincide with the funeral and was told that I could not do this. I then asked if I could use the ticket for another time/destination as my dear friend has passed. Mind you, I was not asking for a refund only to be able to use the ticket for another date. Travelocity told me that they could not move or change my ticket. I then said that I had purchased travel insurance and was told by Travelocity that I had to contact the insurance company: Transamerica Casualty Insurance Company. I reached out to Transamerica Casualty Insurance Company and was told that because I was not blood related to the diseased that I was not eligible for a refund. Mind you, my dear friend was like a mother to me for the past 15 years and had no living blood relatives. I explained my situation and they told me again that I was ineligible for a refund and unless I was a blood relative and could produce a copy of the death certificate that I would not be reimbursed.

I called Travelocity back and asked to speak to a manager about my situation. After quite some time I was told by the manager that there was nothing that they could do. Sadly, I am not in a financial position to lose $ 350.00 for a flight and I imagine others who use the services of a discounted travel site are in a similar situation. This is not to mention that news of my dear friend passing is in itself extremely distressing and being told that I dont qualify for reimbursement because I am not blood related and then asked to produce a death certificate was extremely traumatic. I hope that this information will help others that might be considering using Travelocity and their recommended insurance: Transamerica Casualty Insurance Company; I would urge you to try another discounted service.