I bought a pair of Adidas Galaxy 6 running shoes on the 2nd of January from this site and had a terrible experience all round.

Unfortunately I think this is a case of 'you get what you pay for', as these cheap shoes are poorly made and not fit for purpose.

I bought them in my size, 9, which has always been my size, and every pair of shoes I've ever bought in this size has fit me perfectly. It also says on the website that these have been tested and fit 'true to size'.

I was excited to receive them and start my running journey.
When they arrived I tried them on and they felt quite tight and too small, with no room in the toe whatsoever.
I had not owned running shoes before, so as the website assured me that these fit true to size I thought perhaps that is how they are supposed to feel, and felt I should test them by running in them.

I wore them out for a run and they felt awful. Definitely too small, my toes were rubbing against the mesh, and my nails (cut as short as they could possibly be) were catching against the lining.
I felt inside with my hand and there is a pronounced ridge inside where the mesh meets the sole.
They also felt very hot, despite the mesh upper (and it being January and freezing outside!), it didn't feel like my feet could breathe well.

On top of all this, as I had gone for a run on a wet rainy day, the off-white upper mesh became soaked in muddy water, and they looked absolutely awful.

I emailed customer services and they said I could not return them as I had worn them.
I understand this policy from their end, but how are you supposed to know if a shoe is fit for purpose, in this case running, without actually trialling them by running in them?
They said if I did return them and they were found to be faulty they would replace them - but I do not think the shoes were technically faulty, just cheap and not the size they are supposed to be.
I also did not want a replacement as they are terrible shoes.
They also said that they would not accept faulty returns unless the shoes were clean, and as mentioned these looked awful after a single wear.

I tried to clean them by hand but after much scrubbing with warm soapy water the mud would not come out, the upper mesh of the shoes had turned a permanent muddy grey/brown colour.
As a last ditch desperate attempt to clean them I put them in the washing machine, and the mud STILL did not come out. However, this did melt the glue attaching the front rubber to the upper mesh, making these cheap shoes even more unwearable. I have no choice but to bin these awful shoes now.
Buying them was one of the worst mistakes I have made in recent years, I wish I could go back and never purchase them.
I can't afford to buy another pair so my running journey has come to a premature end.

In summary, the website had false information regarding the sizing of the shoe, and they refused to accept a return once the shoes had been worn.