The quality and style of the clothes sold on the Akira website are amazing! So I'll start with that because that's literally the only positive thing I have to say.

Now, why I am completely done with shopping on this site ever again… because I don't care HOW cute the clothes are, the frustration that goes along with shopping on this site isn't worth it at all. In this day and age, you can get cute clothes literally anywhere, so I'll never be shopping on this site again.

Let's just start off with the website itself. Every single step you try to take on this website takes at least 15 and sometimes up to 30 seconds. Literally. Want to remove some thing from your cart? Expect it to take at least 15 to 20 seconds. Want to add something to your wish list? Same thing. Change the quantity of an item in your cart? Same deal. Add an item to the cart? Yep, you guessed it. They sent out these great coupons and there are multiple times. I have spent hours and hours adding things to my cart and then trying to edit the cart and literally it taking me down to the wire for where the coupon is going to expire and I end up wasting so much time because I end up losing out on the coupon code! Twice it has happened to me where about an hour before the coupon is going to expire. I go to try and edit my cart a little bit and it ends up taking the entire hour… After spending hours building that cart… Only to have the website constantly glitch and then the clock hits the time the coupon expires and it's no longer valid. This has happened to me twice, both times with huge orders that took me hours to put together because of the slow website. And then when I went to go to my cart, some of the things were out of stock, so I had to remove them, which took an exorbitantly ridiculous amount of time. And then I decide to remove some things on my own and end up missing the coupon entirely. It is beyond frustrating. And exhausting! Who wants to spend hours adding things to a cart and editing a cart?! I did it because of the promise of a great deal, only to be completely disappointed on the website glitched during my order right at the time the coupon code was expiring. It didn't matter that I had placed the order before it expired and it glitched. The fact that I got it to go through afterwards only to hear the coupon code is now invalid, 30 seconds after it expired made me literally throw my iPad across the room.

And don't even bother trying to reach out to customer service. They are not helpful at ALL and will tell you they can't honor the coupon no matter what happens but can somehow generate a 20% off code for your trouble. I'm sorry, when I am frustrated at a problem that happened with a 50% off coupon, I'm not interested in 20% off!

Oh, you can't exchange anything since they dont offer and if you use any coupons or sales, it becomes final sale. And if you are able to return some thing, do you have to pay nine dollars to return it? Most things are not true to size, so good luck with your pile of goods that may or may not fit. I've lost hundreds of dollars because of this policy, so maybe it's actually better off that my $1400 order didn't go through just now and I missed the coupon code entirely. Maybe that was a divine sign. It happened to me once before with a $2500 order. I am completely done with Akira. I highly suggest you don't even get sucked into the extremely frustrating abyss of this website.