The worst arrogant customer service. I should have never signed up. Stay away!

LIve chat:

Julie L
Support Agent
Good
Julie L
Hello rob - MGCW. How may I help you?

Hello

Please give me a moment while I look that up.

Rob
Hi, it's been about a week from me submitting all documents to verify account - ID1, ID2, utility bill, can you find out what happened, please?:)

Julie L
They were all declined

You will need to send a valid utility bill

Rob
What about IDs?

Julie L
Also take a photo of yourid

Your id

Rob
Were you going to notify me somehow they were all declined?

Julie L
You have access to it on your account

Under the account verification

Rob
Where?

Julie L
Log into your account

Scroll down to account verication

Verificatiom*

Select show in the right hand corner

And it will pop up

Rob
What pops up is the list of what is completed and what is not, but no information that any documents were declined

This is a security issue - i am submitting private and confidential documents

Julie L
Exactly if you send the documents and it there is no change more then likely it was not approved

Rob - MGCW
This is not acceptable. What was wrong with ID scans?

Julie L
You will need to take a photo of it

Rob
Why wasn't this clearly explained? Why wasn't i notified by email?

Julie L
We do not send emails for documents unvierified

Rob
This is a terrible customer experience and service