Me and my girlfriend arrived at the Copenhagen airport on time for our flight (FR406) to Rome.
We had been given conflicting directions by a couple airport staff as to where we could recieve our boarding passes which wasted 10 minutes walking around.
Even with this delay, we arrived on time at the RyanAir service desk #122 to start the check-in process.

This is where I had the WORST customer experience of my life.
I have flown extensively for 25 years to over 30 countries, on countless airlines and have never been exposed to such an awful representative.
We arrived before the cut-off time for our check in.
This was verbally confirmed by your representative (a young girl).
She specifically told us when we arrived that she had one minute to check us in...okay, phewf sigh of relief. Nope!

Instead of starting the process she complained to us that she wasn't fast enough to complete the task.
She just looked us in the eye and told us we missed our flight.
Again, we arrived ON TIME!

As the precious minute counted away while she coldly began explaining the absorbent cost of another flight the next day.
We were in disbelief.
I asked her if she could do anything more.

She then had the audacity to ask us if we wanted further help by calling someone?
"If we wanted futher help"?! "IF"?! Again unbelievable.

She did this all while smiling, as if our entire trip itineray wasn't hanging in the balance of her typing skills.

After she spoke to someone on the phone she told us that she couldn't help us.
I repeat, we arrived on time!

The amount of time we spent pleaded for basic consideration, must less customer service, we could have been checked in.

We only had carry on bags and there was no line up at security.

We now sit in the airport booking a flight on any airline other than RyanAir to complete our journey.
While we could have easily made our RyanAir flight that doesn't leave for another 38 minutes.

Completely unbelievable!
In all my years I have never written a complaint letter.
I don't even remember the last negative review I've given a business, but this RyanAir representative was the absolute worst customer service experience to date in my life.
For someone that travels as much as I do that is saying something.

I honestly don't even know how to make sense of the situation.

The one silver lining was that we went back to the kiosk and spoke with a different girl.
She was sweet and understanding and was also surprised at our situation. So at least we know some RyanAir employees care.
It feels as though we got terribly unlucky with that one girl.
If we had dealt with the second girl in the first place, we would be happily on the next leg of our journey.

Your customer service shouldn't be like rolling the dice.