DO NOT USE THIS COMPANY. Yesterday 05/12/2025 I called to book 3 rooms for a business trip. I was on the phone over 20 minutes customer service rep was very hard to understand. She finally finished up and rattled off a long speech. I asked her if that was for the 3 rooms she said no that was 1 room. I stated i needed 3 and that I had to be in a meeting shortly at 11:00 am. I was put on hold for and thought she had hung up on me. She came back on the phone gave me a confirmation number and gave me the motel number and said I would need to call the motel to book the other 2 rooms. I asked her if there would be rooms to book she stated yes there were 5 rooms. I called the front desk at the motel about 45 minutes later to be informed there were no rooms available for the needed dates, They had a few rooms on the week days but not the weekend I needed. They had been booked up except for the 1 room reservation desk reserved for me. She also told me my reservation had no phone number on it and no address even though I had spent over 20 minutes with reservation desk giving them the information. The front desk told me they could not cancel because it was booked through a 3rd party so call them and let them know she said to give me the refund. NOW THE FUN REALLY BEGINS (NOT) I call reservation desk and push the button to cancel. They cannot find my reservation because it is not connected to my telephone number (because 1st rep failed to put in a telephone number). I give her my reservation number and she tells me she will be happy to cancel with a charge of $151.00 and 17.99 for reservation fee. I stated I was not paying a cancellation fee because the lady who set it up had messed it all up and I needed 3 rooms. She was very hard to understand and I said that. She said well how can I help you if you don't understand me. I stated if she slowed down I could understand her. So she spoke overly exaggerated slow. I tried to explain what had happened when I called to make the reservation and that I just wanted a full refund. She began to explain the process again of having to put this in the system to be escalated and would take 7 business days. I asked to speak to a supervisor several times and never got one. She told me I need to be quiet and listen to her if I wanted her to process this for a refund. I was silent. She typed the email she was going to send and read it back to me I said no this is what happened. Then she stated let her retype it once again she read it and I said no this happened. She told me she would never get this done if I kept changing my story. I explained to her that I had tried to tell her this but she told me I needed to be quiet and listen to her. She then gave me information and read off my email address I said no. I have no idea where the first rep got that email address but it sure was not the one I gave her not even close. I asked again at the end for a supervisor I was put on hold and the told 1 would call me back. This cancellation reps name was Lia and she was rude. The rep that booked the room I do not know her name but she was incompetent. I have not received a call from a supervisor yet 05/13/2025. LIA SAID THE ESCALATION TEAM WOULD LISTEN TO THE RECORDING OF THE RESERVATION. I HOPE THEY LISTEN TO THE RECORDING OF THE CANCELLATION ALSO.
DO NOT USE THIS COMPANY

Efficient, easy as always. Yessssss. Hopefully all goes well!

It wasn't my intention to use reservation desk but realized it after.

Good thanks. Good thanks Good thanks good thanks Goid thanks

Pleasent and easy to follow First time planning trip without travel agent

Great! 😊💯👍Great! Great!

No other comments necessary...

Clean website. Easy to use. No hastle with embedded advertising.

Everything went well and I received my cofirm efficiently. Thanks

Very easy to use and understand. Liked being able to see picures.