I've been a long time customer with these people until this one last experience just did me in. I'm going to go into details so be aware, but these people ripped me for a screen and my money. I sent a defective part back that was tested to be "just fine" and I knew it wasn't because after I shipped the iPhone screen back I went ahead a purchased another display so I could fix the lady's phone while the defective one was going through the return process, and I put the new display in the phone and it worked perfectly. After sending the display back they emailed me with the test results and then I asked them to retest the screen because I knew for a fact that it was faulty and I never heard anything else from the company again. I contacted them back a while later via phone and the "customer service manager" listened to my issue but then placed me on hold for about 10 mins and then came back on the phone and told me that the defective screen was shipped back and then I proceeded to ask him if he could provide proof of shipment and then he beat around the bush with a bunch of bull$#*!. I told him that I never received the screen and they have my money still and he told me that the screen was shipped out and I continued fighting with him over the fact that there is no proof of shipment and I never received an email with information stating that it was shipped or even being sent back. After demanding that I need my money or screen back the manager proceeded to tell me it's to difficult of a process and I just simply stated "I'll make it easy for you, I'll just take my damn business somewhere else" and then hung up the phone.

This manager was a complete douche and did not hold a strong backbone for the companies customer service view point at all. I was never offered my money or Defective display back so I'm out both. And I was basically called a f***** liar in the process.

And this is for you RU:
I'm taking my business to mobile defender where the warranty process is not a pain in the $#*! and the customer support is 5 starts vs sub zero with you people. And they provide top quality parts vs parts with a 60% defective rate. And to the customer service manager I hope for the sake of the company you learn that your team may have possibly made a mistake vs arguing with a customer about the proof of shipment that never existed. And the fact that the customer may not always be wrong in situations where your team may have just $#*!ed up somewhere in the process.