2 reviews for Pick N Pay are not recommended

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zimasa y.

South Africa

1 review

0 helpful votes

Falsely accused/Holsum Saga

September 19, 2023

Good Day
I'm writing this email to complain about the treatment I received at Pick and Pay,Doringkloof
I work and reside in Pretoria,Centurion,Doringkloof
I shop at Doringkloof Pick and Pay every day there is no single day that passes and I do not spend my money at Pick and Pay
Yesterday 2023/09/18 I was falsely accused of shoplifting 2 Holsums worth R12.99 each.
After I finished paying for my items I proceeded to the exit and at the door I was stopped by a security personnel and she asked for my till slip which I gave her
As surprised as I was I didn't want to cause a scene. She further demanded that she searches my bank and I asked her why should she do that because I could see that other people were not being searched.She explained that I was caught by cameras taking 4 Holsums and only paid for 2 of them. She opened my bag to look for the stolen items touching my personal stuff and violating me and the only items she found were the ones I paid for,I even opened my jacket so that they can see that I did not hide the items on my body. My colleague /neighbor was not searched

I then went to complain this morning 2023/09/19 regarding the incident and to request the footage of me taking 4 items and only paying for 2.
The Manager on Duty Nomsa was shocked by the incident as she knows me coming to the store every day took my contact details and promised to contact me. She then explained that I will have to go to the police station to view the footage which is adding to my trauma after everything that I endured I now must go to a police station embarrass myself further and tell officers about being criminalized for a mere Holsum making me relive what happened.
I was left humiliated and ashamed,there was evening rush at the store people were looking at the whole drama and was only told sorry by the security's and told to go.
How can I be treated like a criminal in my neighborhood supermarket, a place where I spend my hard earned cash every day without fail?
Is this the thank you I get for supporting your business?
Regards
Humiliated ex Customer

Date of experience: September 19, 2023