So incredibly unhappy with this company, I don't understand how they can possible be capable of such disgusting customer service.

I ordered my glasses which took a bit longer than expected to arrive. That's fine.
Received my glasses. 24 hours later they had snapped through me doing nothing much more than sitting at my computer!

Immediately tried getting in contact with the company through their website. Their online chat person answered my initial message after 10 minutes then completely disappeared. I also tried called and there was no answer. I emailed customer service and they didn't get back to me for THREE days.

When I finally got confirmation of where to send the glasses back, I posted them on the 29th October. I emailed November 6th because I hadn't heard anything and finally got confirmation on November 11th that they had arrived on November 9th (which I don't believe for a second. It shouldn't have taken that long to arrive)

After an initial email saying I could get a replacement, despite saying from the first email that I wanted a refund because I was extremely unhappy with the quality of the item, I was told on November 12th that my refund would take 3-4 working days to process.

It is now almost the evening of November 21st and there is no sign of my refund. I sent an email on November 18th and got a reply the next day with more frantic apologies and promises that my refund would be processed asap. I tried sending another email today to which I got a failure notice because apparently the "user's mailfolder is full". It's just one thing after another and I've had enough.

This saga has gone on for almost a month now and I am completely furious at how this company operates. I would say do NOT use perfect glasses if you're expecting a decent cheap product (as they advertise) or decent customer service. They're a nightmare. I just want my money back now so I never have to deal with them again.