I will do a separate review on delivery, cabinet quality and their sub-contractor installation.

NewAge is a Canadian company, but my first call was answered by a call center in India, which immediately turned me off. I refuse to deal with anonymous call centers, as they pretend to be the company, but they are not, It's not a good first impression, and I was not about to spend thousands of dollars and not have a solid, reliable contact. NewAge seriously needs to do away with that, as I initially decided against them in favor of contacting a local company. Unfortunately, only one offered metal cabinets, and their prices were ridiculous, so I was compelled to complete the on-line contact form with NewAge, and hope someone at the actual company would call me back.

They did. I got a prompt response from Aysha Brown, a Customer Experience Concierge in Canada. Aysha did not hard-sell or pester me, but she was good to follow up and quick to respond. She soon set up a 3-way video conference between the designer Asmaa ELsawi (also in Canada) and I, and a representative at the factory who showed cabinet details and answered product questions.
From that point, I dealt exclusively with Asmaa, who had the patience of a saint, and was always happy to make a change. She stayed with me for as long as it took, and as many times as it took to get the final plan. She telephoned me several times to follow up, and to ask if there was anything I wanted to change or add. And although my credit card was charged correctly, a glitch in the NewAge system generated an incorrect receipt, showing a charge for two-times the actual tax. This is something corporate I.T. Needs to look into and get fixed, but Asmaa was immediately on it to get me a corrected invoice. I don't know how the other designers at NewAge are, but Asmaa is excellent.

The downside to this process is, that unlike particleboard or "wood" cabinets from local garage companies, you can't get custom sized cabinets, and NewAge does need to add a couple of pieces, such as a Tall Corner Wall Cabinet to match their tall wall cabinets, and a 48" Integrated Display Shelf that actually fits into a 48" workbench space. And, it is of course up to you to measure accurately, double-check for potential clearance problems, and take the time to carefully consider the layout you want, but the upside is that the process is surprisingly smooth, and from start to design finish only took a few days. So far, it has been much faster than waiting for a local company to come out, and I was able to get metal cabinets for a much better price than locally. Aysha and Asmaa earn the company 5 stars so far. I will update after delivery and installation, and add photos.