DO NOT ORDER FROM THIS COMPANY unless you are willing to accept dead trees. I ordered 6 lilac trees. When I purchased the trees, I looked at their "product guarantee" page https://naturehills.com/pages/product-guarantee and saw the information there about a one year guarantee of product. There is no mention of different warranties, or that the listed verbiage was only for a paid warranty, nothing. I only order from companies that can guarantee the plants aren't damaged or dead. Mind you, this wording says nothing about a paid warranty or anything--just that they will replace the plant. With this in mind, I placed the order. After four months, two of them were not growing any leaves and the little trimmed branches were brittle (they came dormant). Did my own scratch test on top half of tree and saw it dead. Emailed them about how I thought they were dead and they asked me to do scratch test on bottom of tree and to send pics. Did that. Tree was dead all the way down, which to me says it was either dead or near death when they shipped them. All six are planted the exact same way and the other four are doing fine. I get an email response saying they only give a 50% credit for getting replacement. WHAT? I call and tell them what it says online. Get this! They are telling me about a DIFFERENT warranty that is located on the TERMS OF SERVICE page. They said that 'I agreed" to the terms when I purchased the trees and did not purchase the 'additional warranty' that was offered during checkout. I asked why this supposed 'complimentary warranty', as he called it, wasn't on the same page with the other information where it belongs and 'why' there is no language on the first page saying that it only applied to the paid warranty? Usually, terms of service pages are about the webpage, NOT where the guarantees are located. I asked why they would hide this on a separate page, knowing people are going to the obvious page of product guarantee? He said it was our job to read all links before purchasing. So the credit will only cover one trees cost plus I would have to buy the second AND pay for shipping again. They don't do refunds so you are stuck doing a reorder so you don't lose the money they do credit you. This is a ridiculous scam. These trees were expensive. A reputable vendor would not hide information and attempt to obfuscate when asked to replace the trees given how confusing the website is. On the verge of being a scam. BUYER BEWARE! And to others' points on shipping, I had to call and ask where my order was. Order took weeks to get here. Called and they said it can take at least six weeks for orders to be filled. Not good when you are trying to plant within season.