Poor Customer Service. I placed an order on 12/13 and was told that day and on 12/14 that then order would ship 12/16. I was lied to for days and kept telling it would ship the next day no problem. It didn't ship till 12/19. Now, it won't get here till after Christmas. If they hadn't lied and it shipped when they said it would, it would have been here in time. I have been with them for years and spent thousands with them and they just don't care about loyalty.
So, folks know my review is legit. My order ID was *******. MDG is one of the most unethical and unprofessional companies I have ever dealt with. The so called 'customer care representatives' in my case Johnny Radakovic (not even sure if that is his real name) are unhelpful and do everything possible not to help customers. In my case I ordered a TV and PS5 bundle (which included 5 games). I received the TV and five games but apparently the PS5 was 'lost' during transit. I was told by both MDG and CEVA (the shipping company MDG uses) that my parcel had been 'misplaced'. Tracking information shows it had been scanned in Chicago but never made it to Minneapolis. My parcel (PS5 console) has been 'lost' for almost a week now. MDG refuses to ship me a replacement PS5. I was told CEVA needs to confirm the original parcel was 'lost'. Are you kidding me? It has been a week (almost longer). CEVA lost the package. MDG still refuses to ship me a new PS5. Even worse, the so-called customer care rep named 'Johnny Radakovic' told me my first payment won't be reduced even though I never received the PS5 console. I was told MDG would deduct 50 dollars from my total 'owed balance'. Bull$#*!. You lost the parcel. Can't find it. If you aren't going to ship me a new PS5. You shouldn't be charging me for something I never received. Why in the hell is my monthly payment not being reduced? MDG is incredibly unethical. All this could be fixed if you just sent me a replacement PS5 console ASAP instead of purposely doing nothing while at the same refusing to lower my first payment. You couldn't be anymore dishonest, unethical, and unprofessional. It is crazy. I saved every email. I will gladly post them as well showing just how insensitive MDG's customer care representatives are trained to be. Like I said. All this could be fixed easily. Just send me my damn replacement PS5 console. Expediate shipping. Use another shipping company. FedEx. UPS. I don't care. Just make sure it arrives. Terrible experience with MDG. I do not recommend them at all. Stay far away.
We sincerely apologize for the frustration you’ve experienced! We take matters like this very seriously, and we understand your disappointment regarding the PS5 console not arriving as expected. Our team is committed to resolving issues promptly, and we deeply regret the delays in communication. We appreciate your patience as we work with CEVA to locate your package, but we understand that this situation has been inconvenient for you. Rest assured, we are actively investigating the situation and will do everything possible to ensure that the issue is resolved to your satisfaction. Our goal is to provide our customers with great service, and we sincerely apologize that this has not been your experience. Thank you for your feedback, and we appreciate your understanding as we work to resolve this.
I have always an amazing customer experience, they explain everything so I understood got my products shipped swiftly and answered every question I had for them, very kind to talk to.Thank you for the great service
Thank you so much for your kind words and for sharing your positive experience, Sherry! We're thrilled to hear that you found our service clear, swift, and enjoyable. It's always our goal to ensure you feel informed and well taken care of throughout the process. We truly appreciate your feedback and look forward to continuing to serve you.
I have been with you guys for a few years now and have absolutely no complaints. You're always quick to reply and fix any issue and so fast to ship out a new item.
Thank you for being a loyal customer over the years, Brenda! We're so glad to hear that you've had such a positive experience with our quick responses and fast shipping. Your satisfaction means the world to us, and we're always here to ensure everything runs smoothly for you. We appreciate your continued trust and look forward to serving you again.
Paid of 3k without ever missing a payment. Then they ketlpt charging me 10$ a month I askednthrm to stop and after a year the bank told me closing the account was the only way to stop them from taking money from my account. Then a guy named Andre emailed me saying I owe 30$. I said no and send me a bill. Then they posted me owing 270 to trans union saying I missed payments. I asked for a detailed bill and he said look at my account and see what I owe from missed payments. I told him that account does not exist because of them and I cannot check it. I asked again for a detailed bill and he stopped messaging me.
We're sorry to hear about the difficulties you’ve encountered, Chris! This situation doesn’t meet our standards for customer service, and I understand your frustration. Please contact us back directly on 1-800-906-0976 ext. 362 so we can investigate this matter further and work towards a resolution. Your satisfaction is our priority, and we want to ensure this is addressed properly.
I feel very disappointed with this website because after being 1 entire day of recollection of a bunch of information my assistant ( Olivia) told me that I, unfortunately, couldn't ship my product just because I couldn't confirm my date of birth in English while my son was next to me who can tell her I was approving everything. For me, this was very disappointing and disrespectful. I considered this as racism. If you plan to use this, just let me tell you that you need a lot of your personal information just for a thing.
Thank you for your feedback, Jeffry! It's very important for you to read and speak English. You are the one who applied for financing and you must understand the terms and conditions of our financing. Our policies require that customers verbally confirm order details, shipping information, future payment plans, and other relevant information related to our financing. This is a crucial step to ensure that all details are correct and that customers fully understand the terms of their purchase, which is necessary to protect both our customers and our company. Regarding your concern about the potential discrimination, we assure you that our policy is to treat every customer with respect and fairness. We are committed to providing a positive and inclusive experience for all our customers.
We apologize for any inconvenience that this may have caused.
Beautiful communication with the person even with a sound problem.
Thank you so much for your kind words, Francois! We're glad to hear that the communication was smooth, even with the sound issue. We always strive to ensure a positive experience, and your feedback means a lot to us!
J'ai eu un bon service, mais les gens parlent très peu le Français.
Je l'ai eu dans les délais raisonnable et j'ai reçu la commande tel demandé.
Fast services, fast delivery, amazing product. I just had to unbox, plug it and enjoy!
Thank you for your fantastic review, Marise! We're thrilled to hear that the process was quick and easy for you. Enjoy your new product, and we look forward to serving you again soon!
I still haven't received my electric bike. I'm still waiting. Nobody's contacted me. I'm tired. You know you get my address wrong and then I'm the one who suffers know. I'm sorry. I even tried to buy anything.
We're very sorry to hear about the issues you've been facing with your order, Theresa! We understand how frustrating this must be for you. A ticket has been created, and our Customer Care Team is actively working on resolving the issue. For further inquiries regarding the status of your shipment, please contact our Customer Care Team directly on 1-800-906-0976 ext. 370. Please accept our sincerest apologies for the inconvenience this has caused.
I had dealt with this company for several years. At first they were happy for new clients as they were a growing business. The customer service people are still friendly and helpful, but once you get to the verification department... the niceties go away. Even if you bought several items and paid them off on time... if they don't like what they see on your bank account... you are $#*! to them. I understand that from a business point of view, but that does not excuse their employees to be rude and demeaning
We're sorry to hear that you didn't have a positive experience with our staff! We take customer service seriously and apologize for any inconvenience that this may have caused. Please know that this does not reflect our standard of service, and we appreciate your feedback to help us improve.
Overview
MDG has a rating of 3.2 stars from 5,390 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MDG most frequently mention customer service, fast delivery and payment plan. MDG ranks 5th among Electronics sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced with this order, Mason! We understand your disappointment with the shipping delays, and it's never our intention to mislead our valued customers. We truly appreciate your business, and we are committed to resolving this kind of situations as quickly as possible. Please don't hesitate to reach out to our Customer Care Team directly on 1-800-906-0975 ext. 370 regarding this matter, and thank you for your patience during this time.