Bubbles Bodywear

Dear Jospehine,

We apologize for any confusion regarding customs/duties. Please rest assure that these are not additional shipping fees. Any additional amount due is VAT charged by UK customs/government. We try our best to post information about duties and taxes throughout our website and during the checkout process for our International customers.

Unfortunately we are not able to control the Customs process and fees that other countries/governments charge when merchandise arrives from the USA. For more information about the International shipping policies, please see our "International Customers" page: http://www.lovemybubbles.com/international.shtml

Sincerely,
~Bubbles Bodywear

Hi Becky, We've taken a look at your orders - thanks for shopping with us for so long :) We notice that you haven't contacted us directly - we'd love to have the opportunity to take a look at your recent order with you. Please contact our customer service at 800-401-5811 or https://www.lovemybubbles.com/contact.shtml so we can address your feedback.

If we don't get the chance to speak with you, we would like to assure your that the pads you are buying have not changed in quality or material. We do notice that your first order contained a thicker pad style. Regarding pads made of foam, please note that we design our foam to be soft to the touch so they mold well to the body. We use different types of polyurethane foam for our different foam pad styles, all of which have different properties - some softer than others. And we can certainly understand that softer foam could compress when worn with very tights pants. It doesn't look like you have ordered silicone pads from Bubbles in the past, so we'd like to point you toward our Lite Silicone - a silicone that is lighter than traditional silicone material but more firm (less soft/squishy) as compared to the foam. Maybe these pads would suit your needs better? We look forward to speaking with you so we can best resolve your feedback. Best regards, Sarah@ LoveMyBubbles.com

Dear Y. R., We're sorry to receive your review. We do see that your orders were indeed from early 2021. But we also notice that you never contacted us about your orders, which would have allowed us to offer shopping advice or suggest an alternative panty style/size or different pads that may have been better suited to your needs. It's quite possible that a smaller pad may have been a simple remedy to the visibility issue you experienced as different panty styles, pad sizes, thickness and materials - and the outerwear worn with the garments/pads - will affect the final look of the shaper. Please know that we are always here to help our customers throughout the entire journey of buying, trying and wearing their Bubbles. ~Bubbles Bodywear

Dear Diane, We are happy to hear that you have found what you are looking for. Although the orders in question are from 2018 and 2019 (and it is now November 2020), and our return policy encourages our customers to contact us within 30 days of receiving their orders if there is a problem, we made a special exception to accept your exchange items and humbly informed you that we were happy to satisfy your request for a resolution. But becasue you refuse to return the items for inspection, we are unable to fix the problem. We simply need the original items in hand to understand the sizing/fit complaint in order to send you a replacement that would meet your expectations. We feel that offering an exchange for products that you have had in your possession since 2018 and 2019 is a fair resolution to your complaint. Please note, the offer still stands to exchange the two panties in question until 11/30/2020. In the meantime, we hope that you will be happy with your other purchases.