website thubmnail of LogMeIn

LogMeInReviews 187

1.3
How would you rate LogMeIn?
grey star
grey star
grey star
grey star
grey star

LogMeIn Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, primarily stemming from its challenging cancellation process and perceived unethical billing practices. Many customers report frustration over auto-renewal policies, lack of accessible customer support, and difficulties in resolving billing issues, leading to feelings of being trapped in subscriptions. While some users acknowledge the reliability of the software, the overall sentiment leans negative, with numerous complaints about poor service and high costs. Customers express a strong desire for transparency and improved support, indicating that these areas require urgent attention to enhance the company's standing.

This summary is generated by AI, based on text from customer reviews

service
22
value
23
shipping
10
returns
16
quality
22
Massachusetts
1 review
0 helpful votes
Follow scott l.
Unfollow scott l.
Send Message
Share Review
Report Review

I experienced a very poor response from this company. LogMein automatically opened and charged me for a new year of service. I called customer service the same day that I saw the charge on my Capital one card. They refused to cancel my contract and they insisted that I would would be responsible for the entire yearly fee! I would caution anyone to not sign a contract with this company without a careful review of all documentation. Dr. Scott Lite

Date of experience: March 10, 2025
Louisiana
1 review
0 helpful votes
Follow Kelly A.
Unfollow Kelly A.
Send Message
Share Review
Report Review

10 months are remaining on my year-subscription. Unlike most services, LogMeIn will not refund the next 10 months that we will not be using the subscription. Customer for many years. Clunky software and the service is even worse. Hung up on me the first time that I called to cancel.

Date of experience: October 24, 2024
Florida
1 review
0 helpful votes
Follow Chuck G.
Unfollow Chuck G.
Send Message
Share Review
Report Review

Do not download it
September 17, 2023

It seemed harmless at first. It worked. But then I stopped using it. It still opened on launch even tho I set the setting to not open at launch. I didn't think too much of it since a couple other apps had the same problem. It's not like other apps tho. It got worse. It now opens at launch and reopens itself when you close it. It also SITS IN FRONT OF ALL OTHER APPS. You cannot minimize it. You can put it in the corner, put in on another page, but that's the best you can do. It refuses to close, OR LET YOU UNINSTALL IT. This is the tell tale sign of malware. I will have to take it in or purchase a program online to get rid of it. Save yourself the trouble and never install it.

Date of experience: September 17, 2023
California
1 review
0 helpful votes
Follow Mike A.
Unfollow Mike A.
Send Message
Share Review
Report Review

Gotocom*logmein auto renewed my account without my authorization, charged my credit card and refuses to refund the charge even though the account is no longer used and wasn't for the last 8 months of the prior term. Customer service rep Mauricio stated the policy was NO REFUND for any reason. This is criminal.

Date of experience: August 22, 2023
North Carolina
1 review
1 helpful vote
Follow Jane B.
Unfollow Jane B.
Send Message
Share Review
Report Review

Log Me In Pro worked well for us but ---when I had the chance to go with SplashTop and save $250...I jumped at it. However, we were on Auto Renew with Log Me In...we were maybe a month into the renewal period...i they wont give me back ONE penny of my $350 renewal.
SplashTop is working just FINE for us...!

Date of experience: May 16, 2023
Arizona
3 reviews
1 helpful vote
Follow Anne C.
Unfollow Anne C.
Send Message
Share Review
Report Review

Poor Cancellation Policy
January 26, 2023

I was using LogMeIn for one of my employees. She was semi-retired and rarely used it. Now that she is fully retired, I tried to cancel our subscription. It is not possible to cancel online. Instructions say to request a ticket number and call a number they provide after you get the ticket number. I called the number and spoke with someone who was likely in India with a strong accent. She informed me that my subscription had auto-renewed in October and she would stop the auto renewal. She would not issue a partial refund for the remaining nine months left in the year. She indicated the contract so states. So buyer beware of this policy. As most software subscriptions allow prorated cancellations, you should be able to find a better company to work with. And please note that LogMeIn is now GoTo.

Date of experience: January 26, 2023
Australia
1 review
0 helpful votes
Follow Nicholas S.
Unfollow Nicholas S.
Send Message
Share Review
Report Review

This program is constantly frustrating, despite ensuring that the target computer is switched on it is frequently impossible to log in. The online suggestions are useless. Do not use this program. Find something beter

Date of experience: September 2, 2022
Canada
1 review
0 helpful votes
Follow Joseph G.
Unfollow Joseph G.
Send Message
Share Review
Report Review

It would be easier to quit the mob
May 23, 2022

I have tried unsuccessfully to cancel my account (which is on auto renewal). There is no online button or form to cancel. Trying to find the customer service number to call is nearly impossible. Once you do find the number, the agent helpfully tells you that you can't quit without a valid reason. I'm not even asking for money back. I just don't want to auto renew. This company is engaged in high pressure unethical practices. I would recommend avoiding it at all costs.

Date of experience: May 23, 2022
Canada
1 review
0 helpful votes
Follow camille h.
Unfollow camille h.
Send Message
Share Review
Report Review

Hoorible service
April 5, 2022

They refuse to cancel the contract and keep on withdrawing money on credit cards.
Unfortunetly there is nothing you can do since customer service doesn't exist

Date of experience: April 5, 2022
Kansas
1 review
0 helpful votes
Follow Kayla H.
Unfollow Kayla H.
Send Message
Share Review
Report Review

Terrible "customer care".
February 28, 2022

Hilari Escudero is absolutely terrible. VERY rude and the next "customer care" representative was kind but hardly any help. Spend your money elsewhere!

Date of experience: February 28, 2022
Georgia
1 review
1 helpful vote
Follow Curt M.
Unfollow Curt M.
Send Message
Share Review
Report Review

I've been a loyal customer for years. We recently went through a merger situation and no longer needed service from LogMeIn. It is impossible to cancel your account; they send you from department to department until you drop off of the call, or promise to call back and never do. Based upon this experience alone, I would never do business with this firm again and advise all to be weary of their lack-of-customer service.

Date of experience: January 25, 2022
Colorado
1 review
1 helpful vote
Follow Lisa N.
Unfollow Lisa N.
Send Message
Share Review
Report Review

We cancelled and paid off our account balance a few months ago, and we are STILL getting bills from the company, along with now threats of being sent to collections. Every time I email, I am told it's being taken care of, but yet another bill shows up, even though I show that they cashed the check that was sent. Horrible company with horrible customer service. Don't waste your time or money on them.

Date of experience: January 18, 2022
Texas
1 review
2 helpful votes
Follow Adriana C.
Unfollow Adriana C.
Send Message
Share Review
Report Review

This company is Scamer
August 25, 2021

I just try to creat a account today and I choice basic plan that 24.00 a month but in my cart shows over 30 and this is not right I submit a dispute for my money back right after on my credit card

Date of experience: August 25, 2021
Australia
1 review
0 helpful votes
Follow Jay D.
Unfollow Jay D.
Send Message
Share Review
Report Review

Words cannot describe
August 11, 2021

Great salesman sold me the product. I clearly outlined what was needed and I was guaranteed it was manageable. I just required the ability to have an out of hours diversion.
I began in December 2020. In March 2021, we were still having issues.
Being an Australia based company, it was difficult talking to anyone due to different time zones. When I finally got someone they were all talk and little action.
I constantly was reaching out explaining my concerns and was promised it would be fixed.
After my many emails to this group, I gave up and moved to another company 3 months ago. They have finally contacted me after continuing to send me bills asking how they can help... Help by closing my account..

Date of experience: August 11, 2021
Connecticut
1 review
2 helpful votes
Follow bev b.
Unfollow bev b.
Send Message
Share Review
Report Review

Nearly impossible to receive support. NEVER sign up auto renewal, they make it extremely difficult to cancel. Support is outside of US and communication is extremely difficult. After trying to deal with their 'support', I will never have anything to do with this company again. I have been using their service since they were 'free'. Has gotten so expensive, it's no longer affordable for a small company like mine.

Date of experience: August 11, 2021
Egypt
2 reviews
0 helpful votes
Follow hosam M.
Unfollow hosam M.
Send Message
Share Review
Report Review

موقع ساعدنى كتير اتخطى دايقته الماديه لو عديت على كلامى اقف وابحث على جوجل او يوتيوب او اى محرك بحث موقعai marketing موقع صادق شغال عليه بقالى ٦ اشهر سبت كل اشغالى وقعد فى البيت الكمبيوتر والمكيف ومش عاوز حاجه تانى كل يوم ٤٠٠ دولار او ٥٠٠ ابحث وانت تصدق رابط التسجيلhttps://ai.marketing/ar/campaign/ickqahfyte فى ٥٠ دولار سلفه ترد للتجربه الموقع لو عاوز تستفسر واتس *******4167

Date of experience: July 12, 2021
New Zealand
1 review
0 helpful votes
Follow justin b.
Unfollow justin b.
Send Message
Share Review
Report Review

*TERRIBLE*
June 7, 2021

Logmein is a giant scam that will take advantage of its clients and charges extortionate prices for simple basic remote desktop services. They will continuously increase their subscriptions fees without notice year on year with the hopes you do not notice. There are much better value software companies and programs that can be used. Save your money! Do not use this company!

Example of how they have been increasing prices without any consent! Over the years. You can get alot cheaper, better, and reliable companies for your IT needs. Search up the freeware programs currently available on the market. Do not fall into this scam!

2/4/2021 $391.99 Pro for individuals yearly subscription
2/4/2020 $391.99 Pro for individuals yearly subscription
2/4/2019 $391.99 Pro for individuals yearly subscription
2/4/2018 $349.99 Pro for individuals yearly subscription
2/4/2017 $249.99 Pro for individuals yearly subscription
2/10/2016 $149.00 Pro for individuals yearly subscription
2/10/2015 $99.00 Pro for individuals yearly subscription
2/5/2014 $49.00 Pro for individuals yearly subscription

Date of experience: June 7, 2021
Turkey
1 review
1 helpful vote
Follow OKAN D.
Unfollow OKAN D.
Send Message
Share Review
Report Review

I bought Hamachi Standart Licence in 2020 from Logmein company. My licence expired in 2021, but there isnt a cancel section about auto renewal, so I couldn't stop renewing Hamachi Standard subscription. Then they renewed my subscription without my confirmation. Before renewing subscription, I closed my credit card's all shopping permissions, but I saw they received 56 euros from my credit card due to this. I offer you, don't buy any product from this company, because this company only thinks about your money, they are scammer and thief.

Date of experience: June 1, 2021
Florida
2 reviews
3 helpful votes
Follow MARK W.
Unfollow MARK W.
Send Message
Share Review
Report Review

DIshonest
April 30, 2021

Their subscription practices are underhand to say the least. Sign up for a year. No cancelation. Fine. However, at the end of the year, they do not alert you to the roll over new period. Cancel second year. Good luck! They will try to force you to continue paying for an entire year even though you are not using their service. A business like this will not thrive. AVOID AT ALL COSTS. LITTERALLY!

Date of experience: April 30, 2021
Canada
1 review
0 helpful votes
Follow BP H.
Unfollow BP H.
Send Message
Share Review
Report Review

The "Free" version has been downgraded to force people to pay for upgrades. A slight discount was offered. However, the discount disappeared on the final day before it should have. I wanted to bring this to their attention, and expected them to at least honor the pricing they had sent me twice this week.

The contact page has no contact information except for press, "security", and investors.

The FAQ "how do I contact customer support" states that there is a "team" who is "here to help", but that appears to be false. It says there should be a "contact support" link of some sort either on this page or the support page. There is no such link.

The "my cases" page says that one can "reach a support agent", which is false, and that I will "have the option to create a case" which is false, or to "contact support", which is also false.

Oh, and although it is no surprise, the "AI" bot couldn't even parse the question, let alone provide an answer.

Date of experience: March 15, 2021

About the Business

Enjoy the freedom to work remotely with the #1 most reliable remote desktop tool. Access your Mac or PC remotely from any device.