I have shopped at Loft for many years and I always loved their store, however, not anymore! I recently ordered a bunch of stuff online and my experience has been truly awful. HORRIBLE. If I could give this review zero stars I would! I ordered 4 weeks ago, and even with the delay for COVID-19,75% of my order hasn't even been shipped yet and there are absolutely no updates on the processing. Last week, I received two shirts and a pair of shorts (each in separate deliveries) and even though they took a long time to arrive, they were still delivered fine. Then, I received the notification that another shirt and a romper I had ordered were being shipped and so I kept track of when it would arrive only to find out that it had been marked as "undeliverable" because some dumb person at Loft put my house number in wrong! It said that since the package was "undeliverable" it would be sent back to the sender. I tried contacting Loft to receive help on correcting this mistake so that my package could quickly be delivered to my house because it was still located in my city, only to find out that it is IMPOSSIBLE to talk to a real person. I tried calling and got a voice automated system that was absolutely no help at all. They also have a text service that you can apparently message, but I only got one response telling me welcome to the service and then nothing at all after that. Then I waited for FOUR HOURS to "chat" with somebody over messaging on their site and the person I was "chatting" with was not helpful either. She basically told me that they can't do anything and that I will have to reorder what was inside that package. When trying to reorder, she tried to send me the wrong shirt, and when I corrected her she said that the shirt I wanted was sold out and that I couldn't have it. IT WAS IN MY PACKAGE THAT YOU MESSED UP. JUST FIX IT AND SEND IT TO ME! I am so unimpressed that she tried to trick me into buying the wrong shirt too. I didn't end up reordering anything and she was no help at all and just said "sorry" fully knowing that this is all their company's fault. Anyways, I called the post office this morning and found out that my package has already been shipped back, which means I will never get those items. Honestly, I am scared about what's going to happen with the rest of my order and I'm not even sure it will ever get here. My advice to anyone looking to purchase from Loft, in-store purchases are great, but PLEASE PLEASE PLEAAASE DON'T DO ONLINE. In fact, this experience has been so horrible that I am never shopping from Loft ever again, in-store or online. I don't want to support a company who treats their customers like this.