1. Green Tea Extract is only available in sizes 5 grams for $7.88 and 300 grams for $33.88. The sample size is ridiculously expensive and the 300 grams package is way too much. I can't pay $33.88 for something I will never be able to use completely, and besides that, since I send it to myself to the Netherlands via a mail forwarder, a 300 grams package would add greately to the freight costs.
2. The delivery information page states that I have free UPS 2nd Day Air shipping if the value of my order after discounts is above $100. I assembled my order, but the free UPS 2nd Day Air shipping was not available. I contacted support and sent them two emails and they replied, saying that the $100 number is an error and I'm eligible for free UPS 2nd Day Air shipping only if my order is above $120. He also stated that it always has been so. In the email he quoted the delivery page and even there in his email it was $100, right below his statement about $120. I had to remove from the cart $17 worth of goods and pay for UPS 2nd Day Air shipping instead.
3. I tried to pay with my debit card. It didn't work because of some mismatch. I decided to pay with crypto instead. Later, I received an SMS that my bank account was charged. I contacted support immediately and after some questions and answers he said that in their system the transaction appears declined. He also said that it might be an authorization, so I was patient. Four days later nothing changed, since the transaction was complete, so I contacted the support again and after a delay they shortly told me to contact my bank. I did and thankfully, after 10 days the transcation was refunded by my bank.
4. The payment page says that if I pay with crypto, I can save 15% by using the code "BITCOIN". I tried both the codes "CRYPTO" and "BITCOIN" and neither worked. The payment processor Coingate.com didn't ask for any code at any step of the process. Just an hour ago I tried the code again and it definitely doesn't work.
In this case, not the problems, but the supports reaction completely changed my opinion about Liftmode. A customer is a fool: does it matter that our website clearly says it's $100 and even the email we just sent clearly says it's $100, if right above we can say that "no, it's actually $120 and has always been so?" The reaction about the card payment problem is equally bad. I sent you my banking statement where you can see that my account is charged, I waited and contacted you again four days later. Couldn't you contact your payment processor and ask to check the transaction? You easily could, I couldn't. Their reply seems to mean "not our problem". Indeed, money is on your side, so now it's only the customer's problem how to return it back.
I would not mind seeing some comments from your side.