First of all let me say I truly hate using social media like this. What's even a bigger shame is what customer service has become. I posted on social as a last ditch effort. It was really UNBELIEVABLE that it took posting on social media for LG to resolve a problem that I had called them about 24 TIMES the week before? It's ridiculous! I spent hours upon hours on the phone with them last week. Called them several times a day.
All of this over this ONE issue my lg refrigerator that I purchased under a year ago for over $3900 broke and I wanted it fixed or replaced. Either one was fine with me. Its taken all of this to get ANYTHING accomplished. Not to mention I haven't had a refrigerator for a month! What in the world has customer service come to?
There were only TWO people who really helped me. Priestley and Charles. Priestley over the phone getting me the credits and Charles on messenger getting me the correct pricing.
After ranting on social media, Charles contacted me. Stating LG couldn't adjust the price per say but Charles offered me at 15% off coupon instead. Which is cheaper than the price lg said they would honor in the beginning. That works. Now the shipping, because it's taken this long I can't get it before my dinner party even with expedited shipping. So it's scheduled to be delivered this Monday. SERIOUSLY? I even paid for installation and expedited shipping myself. Which technically I shouldn't have due to the fact I paid for this on the original refrigerator. I didn't say a word about it to Lg figuring there was bigger fish to fry. I'm doing my part to help get this resolved. Lg can't do their part and get this to me Friday instead of Monday?
REALLY? I mean LG has a brand new 829,000-square-foot home appliance manufacturing facility in Clarksville TN. That's an hour and a half away from me. This is a NEW $360 million dollar manufacturing plant makes LG home appliances! And your telling me you can't get ONE refrigerator and stove to me by Friday? But you can on Monday?Social media unfortunately may be the route needed to get anything resembling customer service accomplished but word of mouth still counts too. After all 77% of consumers are more likely to buy a product if their friends recommended it. With over 50 people attending a dinner party at my house THIS Saturday and me without a refrigerator I wonder how well the word of mouth concerning LG will be then.
If Mr Park, President Customer Care for LG Electronics takes anything away from this, it is that you need to seriously take a good look at your customer service. What I went thru was RIDICULOUS and it gives your department and company a bad reputation. Again Priestley and Charles YOU ROCK! They deserve a raise and a promotion! Hopefully LG can help get over this last hump!