THIS IS A ZERO STAR REVIEW

I'm absolutely appalled at how this business conducts itself and how misleading and how much of a misrepresentation it is to the general public when it comes to Kohl's and kohls.com. They are two completely separate entities where one will not help the other.

Every year around my birthday this company gives me $10 to spend in their store which I appreciate. On my birthday I purchased two large pillows using up most of the $10. I had a week to pick up my order which I did 6 days later in the only Kohl's in our area at zip code *******, being Prescott Valley, Arizona.

While in the store I noticed for the first time when looking at the email, that my order was sitting in a store in Las Vegas. This is not the first time this app has sent my items to Las Vegas. I clearly put in the store that I wanted my order to be sent to but for some reason it ends up 250 miles away.

A simple fix would have been to have replaced the two pillows while I was in the store and when I asked somebody in customer service for a manager they said Kohls.com and Kohl's are two completely different entities and cannot interact with each other. The public needs to made be aware of this.

I was told basically to waste my time and call customer service. I got a lady called Victoria who with her broken English I had to explain the story twice where I got absolutely nowhere.

I asked for a supervisor and instead of one coming on the phone I had to wait for between 3 to 5 minutes while she types out the whole story and then a supervisor finally comes on the phone.

I got another person with broken English by the name of Diego who was the requested supervisor. Once again he could not help whatsoever.

I called the headquarters at *******000 to which when you press zero which means 'other,' as I did not want to be redirected back to Kohls.com again it simply loops itself and puts one back onto the menu again. I tried this three times yesterday and finally gave up.

I then decided to call the manager of the store in Las Vegas where my two pillows were sitting, hoping that she could get in touch with a manager at my local store where I could pick them up next week. She also informed me that Kohls.com and Kohl's are two separate entities and nothing could be done. She said that she'd request a callback for me from the headquarters to sort this mess out.

No one called yesterday so I wasted more time today and attempted to call the headquarters again to which the menu loops itself.

I then called back the Las Vegas store where Amelia the manager who I spoke to yesterday is now on vacation so I got another manager called Kathleen. When I simply asked her to call the headquarters for a call back she said 'well I'll get in touch with Amelia she's on vacation right now.' I wouldn't want to be bothered by a store if I was on vacation; Amelia isn't back in the store until a week's time being next Wednesday so I said 'let's forget that I even spoke to Amelia could you please call the headquarters for them to call me back.'

The reason why I wanted the pillows when I did is because they were on sale at the time whereas they probably aren't on sale now so I'm not going to get them for the $10 that I originally had.

Of course nobody has called me back from headquarters. Does this surprise anybody?