I've bought several bags, one backpack, and one wallet from Kipling, and I have to avoid looking at their website to refrain from buying any more! What I like most about Kipling is their designs. They pop with so much color and offer a bunch of really pretty prints for their bags. Two of the bags I gave to my sister-in-law-to-be and her sister, and they were wowed with the more sophisticated styles I picked out for them, though unfortunately I don't remember the names of the bags anymore.

For myself, I ordered the Clarissa Continental Zip Wallet in Garden Happy and the Seoul Large Printed Laptop Backpack in Colorburst back in May 2016, and the Art S Handbag in pink with my initials monogrammed in white in July 2016. I've used them ever since very often, especially the Art - despite the name, it's actually a very large bag I use all the time and can cram all kinds of knick-knacks in there. I temporarily stopped using the Clarissa for a few months - maybe even a year - because I decided I'd better start using a "wallet" that could block RFID and that sort of thing, for security. I didn't like it nearly as much as my Clarissa though because it was a black, simple black, stored things oddly, and didn't have the colors, the personality, or the same soft, firm feel I'd liked so much about my wallet. I eventually switched back and haven't regretted it. The Seoul I haven't used much of lately, though like the Art and Clarissa, it's very handy for storing multiple things and I've gotten several compliments on it. As they're all nylon, they're low-maintenance, easy enough to wipe clean when I need it, and light. My only complaint is the monkey keychains! I know some people like them, but they look so silly that I have to remove them as soon as I get the bags. I wish they'd replace them with a more stylish hardware piece styled after the sleek Kipling monkey in the logo, which I would really like - but I suppose the current monkeys are their signature now, for better or worse, and others like it.

The only interaction I've had with Customer Service was requesting a price adjustment to a promotion, which they readily honored because it was in their timeframe. Apart from that, they also offer a rewards program which you can use to earn points for purchases and get gift certificates for future purchases, both of which you can get online and instore. I don't have a Kipling store near me but I have enrolled and used the program online; I like reward programs but I have to take issue with the fact that for whatever reason, the gift certificates can't be applied if you're using PayPal. I hope they fix that soon.