I don't usually write reviews but I am more than happy to share this with everyone who cares to read it. I had a need for a table runner for an upcoming event. I contacted several companies for this table runner but was informed by each that the timeline was to aggressive and could not be met. Finally, I contacted Imprint.com for this table runner and was told that they could meet the timeline and that I would incur an upcharge for this RUSH order. I agreed to move forward with the order after supplying my artwork and having it approved by the CSR through Chat.
As my event was moving closer and the item still had not arrived as promised I called Imprint to find out why my item was not here. I was told they were sorry and I would receive my "Upcharge" fee back for not meeting the deadline. I said fine but I needed my table runner. It never arrived for the event but I had agreed to keep the order in the system as I needed the table runner for another event.
The same exact thing happened again, as the date approached, no item, I called to find out where my table runner is and I'm told that it's not ready and they can offer more discounts to make me happy. That my item was being held up like many others because they had a machine issue (you run an internet business and you only have a single machine that runs this item?)
Several weeks go by and I call again as my item still doesn't arrive and me and the CSR get into it. I tell him that your company has poor ethics and I believe this is how you do business on a daily basis. You failed to meet the agreed to timeline, you offer discounts (I ordered this item on 5/11/2023 & today is 7/19/2023 and still no refund of upcharge for RUSH service & no other discount that was offered to me for failing to meet the agreed delivery). As we argued back and forth, I was informed that the item would be produced and that THEY had chosen overnight delivery and no refunds would be issued and the call was ended. I told the CSR, when you fail to meet your obligations, you (IMPRINT.com) should assume responsibility for your internal problems & be accountable for not meeting your obligations. If you were a company with an ethical compass, you would acknowledge you failed and take appropriate measures to correct the issue but Imprint took another approach, they put my item on an overnight delivery and told me that any prior discount was no longer being honored due to the fact they had elected to use the overnight delivery and that absorbed the "upcharge" for RUSH service. Not my problem, in the course of business when you fail to meet your obligations you should expect to incur some loses, not Imprint.