Edison NJ

Originally had appt 2 weeks prior for TSA Precheck but upon walking in I was met with a rude & hostile front desk receptionist. I then witnessed her berate other Customers & realized I'll rather reschedule somewhere else. Sadly when I went to reschedule there were no available appts anytime soon, so I made another appt for Aug 30th hoping maybe she was only just having a bad day.

I returned with my wife for appt mentally prepared to be talked down to. After waiting for the same front desk receptionist to complete her conversation with whom I believe to be her tween daughter she brought to work, she acknowledged me & asked if I had appt, said yes then asked my wife if she had appt and said No just accompanying me. Immediately told her she can't stay (covid, we get it, new normal) and wait outside. I replied jokingly to my wife "wow, get out like a dog?" (Surprisingly my wife had to wait outside but take your child to work is fine.)

While standing 8-10 feet away she ordered me to stand on the green dot which ironically is closer than where I was standing. Gave my name and asked for my documents, I held them up and she ordered I give them to her, I joked from the green dot, Do I have to toss it from here? She didn't find it funny, got up and said if I throw anything at her she will not process me. Fair enough, I knew better than to joke with her, so that's on me knowing her personality from prior observations.

Walked me to cubical and took my credit card and swiped it. Ordered me to place thumbs on the scanner and while doing so I commented how now I have to stand 2' in front of her without a green dot.

She took opportunity to lecture $ berate me further and threatened again to throw me out, I said I had no idea process was similar to DMV belittling, she said it is exactly like the dmv because I "picked the right one" I tried to correct her saying I think the phrase goes "you picked the wrong one" after continued hostile lecturing, belittling & threats of me not being able to ever get a tsa precheck or even being able to fly again, I said okay I only want to finish this and us go our separate ways & made a zipped lip motion & put my hands up in a surrender gesture now in fear of being placed on some kind of watch list.

Allowed her to continue telling me off after I gave up and she began to rant that I better learn how speak to women because she didn't like that I called my wife a dog (I did not but I no longer had free speech to defend us) but then she said if it's up to her I would Not get Nothing… I said "anything… would not get anything, because it's a double negative…"

She then took MY credit card, slapped it into MY passport book, slammer it shut (causing it to bend) & threw MY documents into my arms (ok for her to throw I suppose) and yelled for me to get out and that she's not processing me. Asked if anyone else can & she said no because she won't be allowing me to be approved. I proceeded to exit at which I noticed the tween (daughter?) looking down and sad, forgot she was there & hearing this hostility which made me feel awful she had to witness it, (I hope things are okay at home) I then to apologized to the woman for whatever happened to her, which was returned with more berating & yelling.

Outside I explained to my wife what happened, then recalled she had placed my credit card into scanner, so I asked my wife to ask if my card was charged, according to my wife she yelled NO and for her to leave and not think about walking in, so much for women's social justice. In hindsight after her speaking to my wife that way her stance on how I speak to women may have been to shift moral high ground in case I made a complaint.

While outside walking back to our car another customer approached us asked to speak to me and said he saw and heard what transpired and that I wasn't the problem and she was hostile to everyone whole walked in the door, but I was the only one to engage back to her. I said it wasn't worth it since I have to reschedule, he said about that and warned me she did in fact get on the phone and gave my information loudly (Full Name, Spelling and DOB for everyone in office to hear) to someone and completely rewrote and lied about the events that transpired and wanted to give me a heads up and gave me his info as an independent witness which was very nice of him.
I rescheduled, to a different facility obviously but farther away from me and I now FEAR I may no longer be eligible due to whatever fiction was relayed over the phone, hopefully their cameras work with audio.