I shop at HobbyTron regularly to fulfill mu hobby needs. I have experienced HT Customer Support several times and always reach a satisfactory resolution. IF you met the spirit of the policy, you will be refunded.
First off its a HOBBY STORE not a toy store, Most RC products here are hobby grade and do require some handiwork to maintain and operate. EXPECT them to break when crashed, expect to buy spare parts and expect to research and tinker to keep your craft in operational condition. Even the TOY RC products are to intro the buyer into RC hobby and white RTF/RTG they will require care and maintenance., Hats when the fun starts... for most the thrill of crash and repair is just as fun as flying. Then you get into mods and upgrades. ALL items are FIXABLE and MODable.,. Just search others who mod and repair.

Order Tips: Most ordering errors are self inflicted... DO read and UNDERSTAND before you finalize transaction. Look for all the coupies and enter the best. Be sure its accepted computes before buying. If you run into a problem, contact CS ASAP and BEFORE item ships. Also inspect upon arrival and check product package for dammage BEFORE OPENING. If its dammaged, call CS and they will advise on what to do. Again, do this before opening and only open if advised by support. Why the all fuss? Hobby Tron's greatest expense is from shipping and labor in packing product as product price competition is fierce for these imports.
The large, delicate items require extra boxing and handling care. They have to be strict about returns and shipments to stay in business. Each time they move inventory it costs MORE than the parts acquisition cost. Profit is made on shipping volume. That's why they are strict on returns. There used to be a hobby store in every city but thanks to the internet this is the way of the industry now.