I booked over 10 rooms at this hotel thinking I would get Hilton/Hampton Inn Quality for my guests for an event I had within 4 miles of this place. This place was a dump and the night shift ratchett check in person NATASHA was so unprofessional along with the general manager Tonya of whom I have been waiting a call back from now for over 4 days. No call from them and No call back from Hilton case #******* and case #*******. Not only was I upset because when one of my guests, (a corporate customer of mine) checked in, the Checkin lady Natasha told her the reservations were canceled because of Credit Card Fraud. Which was a mistake on the Hotel sales manager's (Hew Hartman) fault in which I have in writing where he was supposed to transfer the 4 reservations on hold for my guests to 10 reservations at a reserved price (5 singles and 5 doubles) which my group surpassed the 10 minimum rooms. I called Natasha after my guest called me 1:00 AM on Feb 10 to ask her what does she mean by I committed credit card fraud and she hung up on me after rudely telling me she is not going to speak with me. I demanded an answer during the business hours but never got to speak to the manager. The lady that answered the phone warned me if I called Hilton or Hampton inn corporate that it would only come back to them alluding to the fact that Hilton is not going to do one darn thing about it! She was right and lets talk BEDBUGS. Yes Bed bugs. Two of my guests had bed bug bites and the video of the actual bed bugs on them. Also Natasha told another guest asking for a blanket in their room because of heat issues that she was busy right now because she has issues with her son. Wow What a Downgrade Hampton Inn has become and the HILTON BRAND.