Grabull

Website didn't allow a choice on spiciness, resulting in ALL the dishes being really underwhelming for their lack of spice. Delivery person called from their car instead of bringing it to the door, which I found odd and never had it happen that way previously.

I've seen DubPlate pop up a few times in my local area but never gave them a try. Im glad I finally did! I got the jerk chicken plate and it was scrumptious 😋 My dad used to make jerk chicken but waay to spicy. This has the right level of heat for me. I'll definitely be going back for another plate. It is a bit pricey per plate but the servings are generous for much better quality food than you'd get at popeyes for literally the same price.

It would have been great to receive a notification when the order was ready since I requested asap. I think it was ready much sooner but I waiting in my car outside and eventually figured I'd go in, which was still before the time it was estimated to be ready.

There was a roughly $20 fee added after my subtotal that was not explained. There's nothing that states what this fee is for. If it is a delivery fee, it's excessive, especially for the short distance and the fact that a tip is still expected.

Putting together a food order is convenient but every time I try to check out using my Grabull account the app refuses to accept my password and when I try to reset my password it has trouble sending a code and if it sends the code it does not work. This has happened more than 5 times over the past year.
I waste a lot of time trying to check out and have to either try to check out as a guest which is tricky because it recognizes my email and tries to make me log in and again go through the problems described above or just call the restaurant because Grabull won't let me check out. Calling the restaurant and avoiding Grabull works best. It's too bad since the app has a lot of potential.

Placed an order for Somerville's Leones using Grabull at 8:19pm. At 9:45, no delivery. Called customer support, told to wait for them to contact driver. 20 minutes later, told that driver must have misplaced the order or eaten it. Told I will get my full refund. (But I was also told I was going to get my order so who knows) What's the point of using these 3rd party services when the drivers consistently don't show up or don't bring complete orders?

Maybe adding a condiment choice section would improve people's experience. Otherwise I have no complaints and am thankful you're open later, I work graves.