So I am on a low income and wanted to treat myself to one of these boxes for a while to see if they were good value. Through a promo link on FB Messenger I won a free Holiday Box with a purchase so was really excited to order one month with one box free for just $21. I signed up July 24th. The box arrived reasonably quickly but without the free Holiday box. I chased this up asking for a tracking number NUMEROUS times and every reply failed to provide tracking before I was eventually offered a $10 credit as the box hadn't shipped, I declined this as this holiday box boasted 5-6 full sized products worth like $100 (allegedly). While continuing to chase further this missing box I was charged a further $21 for an August box!? I signed up for ONE month, the month of July. I was told pretty much this was tough luck as I hadn't cancelled my ONE month subscription by July 14th. I signed up on JULY 24TH so basically was not able to cancel by that logic meaning they falsely advertise a ONE month box knowing they are going to charge you further. I am STILLLLL waiting for the free holiday box, I STILLLLLL have no tracking number and they are REFUSING to cancel and refund the August box because I could not time travel back to before I was a customer to cancel my future order. The july box was also hugely disappointing and not even worth $21. I cannot comment on the holiday box as I STILL dont have it and see no sign of getting it either. Throughout the service has been TERRIBLE and they treat new customers appallingly.
Bear this in mind that if you want to cancel to trawl the small print as they will rinse you fir every penny and fail to help you. There is a reason they dont have reviews on Facebook. They are a terrible unethical company to deal with.

I have been unable to get a refund on cancelled subscriptions. A year ago I purchased 3 one year subscriptions to Glossybox for family members. When the year passed, I saw another $600 + was taken out of my bank account to renew the subscriptions for another year. Because it was never my intent to continue the subscriptions indefinitely, I called on December 7 to cancel all three subscriptions and get my money refunded. The subscriptions were indeed cancelled per my online account information and also my family members did not receive any more Glossyboxes. I did not, however, see the refund and called them on December 18 to ask when I could expect to see it. I was told the representative would get back to me by the end of the following day. She did not get back to me and I called again on December 20 and spoke with Kirsten about the issue who also said she would get back to me or the refund would be in my bank account in 24 to 48 hours. I never saw the refund and she never called back. On January 2, I e-mailed customer service about the problem and Kirsten responded, asking if I was waiting for only one of the refunds or all three! I then called customer service back and asked to speak to a supervisor. After a delay, the supervisor Melissa got on the phone. I gave her all the information and she was able to see from their records that I have been trying to get the refund for about a month. She said that she would resolve the issue by the following Wednesday, but again I did not receive a call back or the refund. It is now January 25 and I am still left without a resolution. It looks as though I may have to use the legal system to get my $600+ refund back. I would strongly warn anybody considering a yearlong subscription or giving a yearlong subscription not to do this. At the end of the year they will automatically renew the subscription and take the entire amount out of your bank account. If you try to cancel, they will cancel the subscriptions but will not refund your money. It is a shame that the Glossybox beauty box service should be avoided because the company is larcenous, The contents of their beauty boxes have been consistently good. There are, however, other beauty box companies that will give you value and will not steal your money.

Your company charged me twice, won't refund one, said ill get 2 boxes, I PRAY THEY DIFFRENT, IT'S BS... *******@yahoo.com is my email... please DON'T send me two of the same, I was just on hold for 2 hours still no answer, what is wrong with your customer service? Hope I get the 2 different boxes

I decided to finally subscribe to some subscription boxes services. I think it is a great way to treat yourself to a gift every month. Gives you the chance to try so many different beauty products/brands. Glossybox is known for their pretty pink box. For 21.00 a month you receive 5 " luxury" beauty products. I hv subscribed to several so I wind up receiving the same products sometimes. Like most of the boxes you receive a mixture of makeup, beauty tools, nail polish, and skincare items. I don't dislike Glossybox however it does not beat Birchbox. Here is why You get points when you review Glossybox called Glossy dots for every 1000 Glossy dots accumulated you will be able to redeem it for a complimentary future Glossybox. You can't use the dots on gift boxes, or limited edition boxes. If you complete the monthly feedback surveys you will receive 20 Glossydots. That's all you can redeem. Birchbox point system is hands down the best. When you review samples your points are basically currency that can be used to purchase products from their online shop. 100 Birchbox points equals 10.00 For each monthly sample review you receive 10 points per sample. You basically get your money back the box is 10.00 a month.
I know this is a Glossybox review but I try to give you the best info so you can make the best decision. Everyone may not be able to afford 21.00 if you can there is nothing wrong with Glossybox. But for those on a budget you can subscribe to Birchbox for 10.00 and not feel like your missing out. You can even do ipsy (which is not my favorite) & Birchbox both 10.00 getting 2 subscription boxes for the price of 1 Glossybox. I like Glossybox over POPSUGAR must have boxes which I feel are overpriced, and overhyped. I hv never been disappointed with Glossybox it is definitely one you should try. If you check many of the subscription boxes blogs you are able to see a spoiler sometimes the whole box before deciding if you want to subscribe. There are so many so it can be overwhelming. I know my reviews tend to be long but I try to offer as much help as I can. Subscription boxes are very personal not everyone likes the same thing but take your time, research the blogs, and give them a try. If you hv any questions please ask me I will do my best to answer them.