I've spent over 1000$ at Francesca's and I still haven't received any of my rewards points from
When the system was down between February and April of 2023. I sent all my receipts in and 2 weeks later still nothing. When it initially said in the email that it would only take 1-3 business days to get your rewards... then I've made several in store purchases as well since the system went backup in April and they started taking phone numbers again and I never received my points for any of those purchases? Strange? So I sent more receipts in still
Haven't gotten my points for those weeks later... then on my first online purchase I was missing an item, they gave me something else in replace of it that I did not order. I brought it to the store and got my money back. Then I made another online purchase on April 11th it took money off my card but the status says "errored" now I'm just getting very frustrated... good luck calling customer service unless you have hours in a day to wait on hold. I have a life and work nobody has all that time in the world to sit on a phone and wait to get help that you've been dealing with for weeks. It should not be this hard to get ahold of someone? I'm on
Hold right now for 2 hours now while at my job and I shouldn't be on the phone at work but I'm just getting so tired of this. I will not be ordering online anymore it's just too much to deal with. I want my points that I spent tons of money on and I want my order I placed on April 11th to be fixed! ( I have WAy too many receipts ( that have already been sent in through the my rewards on the website) so I won't be posting pictures, I just want customer service to reply so I can stop dealing with this head ache...

Edit:change my star review gonna 1 star to 4 stars
I have finally got off the phone with a live person after being on hold for 3 hours and they did resolve a lot of my issues. As for the rewards they said they are working on that now and everyone should be receiving their missed rewards by the end of April. If I do not receive it by the end of April they will issue it back to me right away they just can't do it before the end of april. ( so once end of April comes I'll be re editing this post) as for the online order they were able to fix it with in min and they offered a refund or to still have it shipped out to the store. I chose to have it shipped to the store still and I received the order confirmation showing that it was fixed. I have no further issues until end of april comes if I actually receive my 300$ in rewards. They also resolved why I wasn't receiving rewards for my most recent purchase when the system went back up, it was bevatae apparently I had a duplicate account? I'm not even sure how that happened but they merged both together so I should be receiving new rewards now.