EPOS DirectReviews 126

Epos has been a lifesaver for my bakery. The system is incredibly user-friendly, and my staff picked it up quickly. I love the inventory management features and the detailed sales reports. It's given me valuable insights into my business that I never had before.

Epos Direct has an excellent support team. They always try to resolve issues quickly. I am very much satisfied with the support team. They respond immediately and stay connected until the issues are solved.

Thanks so much for sharing your experience with us. Getting a new till system installed is simple and a good experience when setting up a new part of the business. We hope to see you again soon.

One whole week trying to get technical support to fix my software and everytime, the automatic operator answers and once option 2 for Technical support is selected, the phone call is cut off. Also this business is classed as 24 hour service Mon - Friday. Yet they have no support or sales team after 4pm.

Its disappointing how bad their service has become.

At least if you can't provide live support, provide a step by step guide online of how to solve issues.

We as businesses run till late and weekends.

Avoid this service If you have time.

I have been using the Epos Direct POS since a long time… The performance of the system so far so good. The customer support is good.

The support team is complete professional in solving the issues and guiding us through the features of the product.

The support team was very helpful. They were very nice and explained each and everything very clearly. They answered all my questions.

I am very much happy with everything. Features, capabilities are excellent. The most important thing the quality of the product is great and the service is great.

Good online support, the support has been outstanding from team, and I would prefer anyone to have for their business. Even the hardware replacement is also done with ease.

Quick and easy support service and would recommend to help grow your business. Very professional and took us through a thorough process to resolve our problem.

I have spoke to support team many times to quickly sort my issues in setting the POS systems for my new business. They sorted all the issues quickly and took some time on the phone. Thank you!

A true professional guy who has given me the best advice. Very knowledgeable and understanding my needs recommended the best POS for my business. Thank you so much!

Point of Sale has user friendly features, intuitive interface and can be used with the greatest of ease. This solution is perfect for my retail store, compatible with any hardware, works online/offline. Integrated inventory management enables real-time control and accurate forecasting to more efficiently manage procurement. The till system also helps us to reward our customers through loyalty programs and discounts.

EPOS Direct provided me with excellent service right from my initial queries till the system has been delivered and installed. They have given me very valuable information which helped me to find the right EPOS which can serve all my needs. The training session was excellent giving me and my staff a complete knowledge about the system. They kept me updating regarding delivery and set up once the decision has been made to go with EPOS Direct. I refer to my friends to go with EPOS Direct.

A SCAM! Regret getting their till from the first day it arrived. It has been a disaster! The company is a money eating company which do not think about their customers at all. The till was sold to me by a rep who promised me a lot but it was a lie. I have called the company stupid amount of times but they are not there to listen to their customers. They don't understand what their customers need and I have made a few thousands of pound loss with them. I am not happy with the service one percent. I have requested them to take back their till as I do not need it because the rep showed me something else from what it is and it was a lie. Biggest scam of 2021 while we are in a pandemic. This company is a lie and not helpful at all in understanding their customers needs and if by chance if their epos rep comes to your business just remember he will lie to you a lot and explain you dodgy schemes. I have never experience something so awful in life and I have now from this amazing company. It has taken a lot for me to write this review because I am not a person to talk about someone but I have had it as I made a loss of thousands of pounds and this company does not even have the humanity to help their customers out and meet them half way. They know they are a scam and always come up with different excuses. Mr Neeraj singh has been trying to help on the IT side which I am thankful for but I would like to return their unused product which they don't want to and they just want to eat their customers money. For future customers please do your research on company's who will provide a proper epos service instead of believing this company, thank you.

Honestly never had so much trouble with any company as much as this one. No calls are recorded so the staff insult you, make racist remarks and are rude. They promise you full training as soon as you receive the till. This is not the case, they make false promises or just ignore you. We had a lady saying that she will give us training on the next day via WhatsApp at 10am. We call up next day at 10.30am asking where the call was- their 3 excuses were: lady is ill, then the lady said she was very busy and then after 2hrs of redirecting calls the final guy says no training is done. The quality of the till is absolutely devastating, the keyboard is terrible beyond belief. The till is plastic and barely stands. The scanner just doesn`t work at all. So we decided enough is enough and we should send it back. We called up and asked for a refund- under the law this is acceptable as this purchase was made online and via phone meaning we have 14 days to return it. We received threats and insults once again, they claimed that debt collectors would arrive and they would take us to court ect. We managed to send the till back in the same state as we received it to a address we found on Google. And then they had the audacity to send more equipment to us which we refused. We had to talk to lawyers because it took over 2 weeks to cancel the contract. But now after over a month, we still are waiting for a £198 refund.

Basically be aware that they sell terrible tills, there is terrible customer service. You may need to get lawyers involved if you are having trouble. No calls are recorded so be prepared for insults and racist remarks- they are all Asian- making white racist remarks. AVOID AT ALL COSTS TO AVOID DISAPPOINTMENT