Overview
English Tea Store has a rating of 4.7 stars from 4,859 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner and great selection. English Tea Store ranks 1st among Tea sites.
Instant Feedback
I was searching for Scottish Breakfast online and found this web site. I compared with other sites and found The English Tea Store to have exactly what I wanted at a very reasonable price. The site is very easy to explore and find exactly what I was looking for.
I was very pleased with the service I received and the tea was fresh! I used to order Barry's Irish tea from Amazon but am now boycotting Amazon. I discovered The English Tea Store's website when I went online to find alternative vendors and am so pleased I did! Thank you for your amazing service!
I am excited to try your Metz orange pekoe tea!
I LOVE your Ontario Breakfast Tea and they may be my new favorite tea! Have to try the Metz Orange Pekoe Tea and then either way you'll get my order! Tea is very important in our household! We start our day with tea then perhaps a coffee later on then of course at 4pm, another cuppa tea!
Love that I can get my Robertsons Mincemeat for a reasonable price. Some of the stores in the US are just outrageous! I make mince pies every year for Christmas, for my immediate family and for both my brothers who absolutely adore them! Happy Christmas!
My cousin turned me on to this online store I am very happy because - There is easy ordering - package delivery was very good & the products were delicious
There are so many interesting things to see and consider. I have not been disappointed yet! Whether it is the food or the bone china, it's all been great. Receive orders in a timely manner too.
Many great selections and easy to shop! It was fun seeing items we can't get in the States. It will make my cooking experiences just a bit different. Thank you!
I was very excited to get my first 8 sample box of teas. However, 1 expired 1/23/25 and another had such a short date I could never have used it before it's expiration. They did say they would give me a full refund so we'll see if they follow through on that.
Website is user friendly, products were easy to find, everything was packaged with care and arrived in a timely manner, and all cadbury products are divine. Will continue shopping here :))
Very pleased to find the Guinness dark chocolates our children brought home from the Storehouse to their chocolate snob-of-a-mother. Absolutely delicious! They will be their token Easter chocolate this year instead of a chocolate bunny. Arrived right on time & in great shape! Thank you! Susie
I have ordered previously from this company and have been satisfied with each product. The loose leaf teas in this order were exceptional. They steep up nicely and offer not only comfort in a cup but also begin my day on a delicious note. Would recommend you give the English Tea Shop a try.
Have purchased several different items from the English Tea Store and so far, have been pleased.
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- New Stanton, Pennsylvania, United States
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Business History
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patrick, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!