Back on 2/15/2022, I was always interested in Medical Billing and Coding. Northshore Tech Community College and Ed2go were partners. The cost of the program was $2995. While speaking with a Salina, I made the down payment of $200 in two transactions($101.00 and $99). This left $2795 to be financed at 9% interest. Ed2Go used Launch Servicing to collect payment on their accounts and by March 10,2022, on account XXX******* I paid in full $2801 to Launch Servicing LLC. Then, I received a paid in full letter on March 11,2022 that my balance was paid in full on March 10,2022 and the credit bureau would reflect a $0 balance. I studied night and day for 6 months in order to gain employment sooner. I passed the Medical Terminology and Medical Billing and Coding course with "A." By the way, I still have not received my Certificate of Completion and today is 10/4/2022. During the six months, I tried applying for jobs in the Medical Billing and Coding field as an apprentice/entry level, but was unsuccessful in gaining employment. Ed2Go advertised an externship. After filling out a survey and emailing my resume Ed2Go was trying to assist me in finding a job. I was then told that Ed2Go really did not have externships in my course and I had to find an externship. I had just moved to Louisiana so was not able to locate a place to work.
I needed to take the CPC exam, I studied the online review, AAPC study guide and Practice exam, YouTube videos, reading guidelines from the ICD10 and CPT coding books. I added notes within these books. Fast forward to 8/16/2022, I logged into Examity at 11:15 for my 11:30 exam and was yelled at by the proctor for ten minutes to adjust the camera. I had never seen an exam like this one so time was a major factor. ED2GO's course had not prepared me for this exam at all. I scored a 69% out of 70%. I attempted the test on 9/30/22 and was still unsuccessful due to technical issues. I am asking for a refund Ed2Go, please help somehow!

I signed up for a program to prepare for the SPHR certification test and paid over $1700. Received my link to the online classroom and was assigned an instructor. Started the program and with lesson 2 noticed the textbook pages in the assignments did not match the syllabus assignments. I contacted the instructor and was told they need to update the syllabus and she sent me the correct information. I found this a little strange especially for the cost of the program.
After reading the pages given, I took the next assigned quiz and there where questions on the quiz that did not match the reading assignment. Then I tried to do the written assignment and could not find the material in the assigned reading. Extremely frustrated after wasting my time I contacted the instructor again.
She had given me the reading assignment for the wrong program!
After wasting over 2 weeks of my time on this and evaluating how much money I spent I decided to drop the program.
I contacted the advisor and was told it was past the 10 day refund period. Since it took me longer than that working on the wrong assignments there is no way I knew within the 10 days this was a waste of money. After complaining my request was escalated. Then I was told they would make an exception and refund all but $412. I thought that was ridiculous to be charge that much for a waste of my time and asked for a breakdown of what I was being charged. The email response was they do not have a breakdown, a formula is followed. I have contacted ed2go multiple times saying this is not right and all I get back is we are making an exception for and one of the best responses was "even with the wrong info I was able to learn"!
I asked for a phone number today since this going back and forth via email is getting nowhere and was told there is not one to contact, they do everything by email so there is a record of it. The emails back and forth have been going on for days and I am told I have to accept the offer by the 15th. I checked the online syllabus again just to see how much they care about proving wrong information and it is still NOT corrected.
This company made the error both in the portal and the instructor and I am being penalized for this which is not right.
BEWARE! Do not waste your money!