Dear ebay, I sold an item on ebay recently and as a trader of 17 years had a terrible experience. Let's begin at the start. My first, and only mistake was entering in the incorrect tracking number, allowing the buyer to pretend to filed a no-delivery dispute. I told ebay that I needed to contact Australia post and file a investigation to get the tracking number and this would take a couple of days. The buyer of my product had a very shady feedback (more than 20% negative) while mine remains 100% positive feedback.

I told ebay I needed only 1-2 days to fix the tracking details, and the item had actually been delivered and the buyer was lying. The buyer made a false claim/statement firstly for 'none- delivery', then change their story to "an empty box" arrived. I told ebay to consider this buyers history and that they may be running a scam on ebay, but surprisingly nothing was done about this. But wait, it only gets worse. Ebay then sided with the buyer in the dispute process and refunded them within 24 hours when I disputed the claim saying I had the correct tracking and prove the item was delivered. When I asked "how I can I upload my proof" that the item was actually delivered, ebay ignored this and closed the case.

The item was subsequently delivered to the buyer and I had to refund them $60, while they received the game, lied to myself and ebay. They have since hidden their poor feedback history of previous complains and rip-offs.

Ebay - you could have spent 3 minutes looking at their trader history to see there was more to this case than usual and it may have require some investigation. You also could have allowed me just the 1 day required to update the tracking number showing delivery. A fact when paired with their statements in the dispute process, proved them to be making contradictory statements about firstly it not arriving, and then it being apparently empty.

- Why was I not supported as a seller on ebay to upload my evidence? Why was this ignored and not allowed?

- Why am I $60 out of pocket and why do I have liaring negative feedback on my profile, when I did everything by the book?

I am disgusted with ebays process and the lack of investigation. I have been a trader on ebay for 17 years with over 380 confirmed trades, 100% feedback, but this meant nothing and was not taken into consideration.