I ordered 3 tickets for the Real Madrid v Alaves game on Sunday 2 April. This was an Xmas present for my grandson. I arranged delivery to my Madrid hotel in my order. I arrived in Madrid to be told that my hotel had received no tickets. (I had previously called Easy Sports Tickets before leaving the UK and was assured that my tickets would be at the hotel for my arrival on 1 April.). I called EST and was told I would receive e-tickets on 1 April. Nothing arrived and I then got an email stating that due to 'late delivery of the tickets' I would receive them by 12:00 on the day of the game. Nothing arrived and I started a series of on-line chats (having to stay in my hotel all morning) during which I was assured my tickets would be sent but when I asked 'when?', the chat ceased. The game kicked off at 16:15 and I gave up at 15:00 having rec'd no e-tickets, bearing in mind that I still had to get from my hotel to the ground. We decided to head to the ground simply to take in the atmosphere but I kept checking my email at the bus stop in case something arrived. I was about to step on the Bernabeau bus when an email came through with my tickets. This was 15:30. We ran back to the hotel, had the tickets printed off and had to get a taxi to the ground. We got there 10 mins before kick-off and then had to split up. Having been assured during the ordering process that 2 of us would be seated together with the other being no more than a row away, 2 of us were in the North stand and the other was in the South stand! The other interesting point was that in the email sending the tickets, we were told to acknowledge receipt of the tickets so that EST could 'activate' the tickets. This sounds to me that they had got hold of fewer tickets than they taken orders for and would send out the same tickets to a number of customers until someone took them. I am very clear that had I not been checking my email at the bus stop, they would have claimed that they had sent me my tickets and that it was my fault that I had not rec'd them.
Do not touch this company! I got to the game but the experience was a stressful, expensive nightmare. I did complain formally to them but as you might expect, I am yet to receive any form of response. The positive reviews for this company are interesting and suggest to me that like the company, they are false.