DecorGlamour

Be prepared to wait. This company may have a best prices but save yourself the headache of waiting months to get a complete order... something most people can't do if they have a renovation going. My initial order of knobs/pulls took 1-2 months to complete and when finally received, some were damaged. I've been dealing with the company for an additional 2-3 months just to get the damaged ones replaced. I received a partial replacement and am still missing some items. They do not provide status updates (shipping, backorder, etc.) unless you initiate the status request. Called twice today as all contact before has been via email and they hung up on me twice. Horrible customer service and will never buy from them again.

It has now been almost a month and the product has not left their warehouse. When I called to cancel because I need this item, they said it shipped, and could not be cancelled. That was 1 1/2 weeks ago, just called and it did not ship. So at this point I assume they are scamming me and will have to call my bank and report fraud. I tried to call them, they do not answer the phone now. Buyer beware, they will take your money and you will be out of luck. No even 1 star, but negative stars was not an option!

Like many of the other reviews have stated it will take MONTHS, not weeks, to receive your order. In my case, I still have not received my full order and it is going on 3 months since I placed the order. What I have received is incomplete despite being charged for the full amount. I have sent numerous emails (20+) that have gone unanswered and called an equal amount only to be put on hold and never connected or was hung up on (this happened 4 times). I have contacted my credit card company to cancel the order and to retrieve the money for the incomplete order I received. I SO wished I had read the reviews before using this company. Furthermore, many items sold through this questionable company can be found at legitimate retailers (Lowe's/Home Depot) for less money. This is hands down the worst online purchase I have ever made.

I ordered an item from decorglamour.com in May of 2020. The item never arrived. I have e-mailed their customer service (or lack there of) multiple times. No one will ever answer the phone. "Fran" did respond once to tell me the "check was in the mail". How original. "Shaindy" responded once to say my refund was "processing". Needless to say, I have received no refund or the item I purchased. It is now November. I have e-mailed Ronbow, the maker of the vanity top, to let them know one their suppliers is fraudulent. It seems the crooks also go under the name Economy Decor and Decor Planet. Avoid at all costs. Do not give them any more money.

Numerous emails lied about unshipped item, then lied about refund policy. Their 50 bucks savings and alleged "ready to ship" BS has cost me hours trying to get a refund. Calls to their 866# result in an answer 8 rings later followed by "hang on," then a hang up. If you need Rochlitz' address, reach him at 1361 51st St., Unit 2 Brooklyn NY *******. That's his cell number on the site: *******005.

Took a much longer time to receive the Knobs. Wrong knobs was sent to me, trying to get in contact with customer service for a replacement is a nightmare. It took them so long and asking the same questions over and over again to place a replacement. After 3 weeks, no replacement order was initiated. I was forced to cancel the entire order for a full refund. Another nightmare just began... just sent the 3rd request to acknowledged the refund, but no answers. DO NOT BUY FROM THIS COMPANY! PERIOD!

Some how I missed these reviews when I ordered Baldwin parts on March 21st of 2020, for $194.70. When they charged my credit card the day I ordered should have been a clue. Would not give me a delivery date, but would as soon as the parts arrived from their supplier. They continued to lead me on until 8/28/20 they told me that the items I ordered are obsolete. They stated on 8/31/20 "refund will be issued" non received. Numerous times I have tried to call or E-mail to get a refund, but the run around continued. On 12/3/20 after sending e-mail they did reply "This order was cancelled" then they would not return numerous calls and e-mails to get refund. I feel they knew what their plan was towards me the day I ordered from them. Tried to get card company to get involved, but needs to be looked into within 2 months of purchase. The 2 months after order they still had believable reasons why I should not be concerned so card company could not help. This is the worst company I have ever ordered from and hope all who reads this is turned away. There are better reputable companies that sell these products.

I ordered a shower tub faucet April 4th and have not received it. Trying to get in touch with customer service is very difficult and when I finally did they told me my shipment will be shipped next week Really? Tried to cancel and they told me I can't. Why Not? If my shipment hasn't left the warehouse. Emailed several times and no response. Very disappointed with this company. You want great service go to Build.com. They are responsive!